ᐅ Ikea FAKTUM Wall Cabinet Display Case/horizontal: Looking for Hinges
Created on: 10 Aug 2010 14:56
N
naedHello everyone,
On two of our Faktum wall cabinet display cases/horizontal (purchased in 2007), the original hinges have worn out and can no longer be adjusted using the supplied Allen key.
The hinges look like this:
Attempts to resolve this through local customer service as well as by email have so far failed.
The email customer service always replies that the hinges are separate items called INTEGRAL, and I should visit the nearest IKEA store to exchange them after checking product availability online. Great—except that searching for INTEGRAL doesn’t show the hinges I need.
The lady at the service desk in Nürnberg/Fürth said they no longer carry these hinges and instead gave me small black gas strut door lifts for 5 EUR each (approx. $5.50), but those are apparently too strong for the Faktum Ädel display cabinet door—it now opens on its own.
I’m at a loss and getting quite frustrated... maybe you can help.
Best regards,
naed
On two of our Faktum wall cabinet display cases/horizontal (purchased in 2007), the original hinges have worn out and can no longer be adjusted using the supplied Allen key.
The hinges look like this:
Attempts to resolve this through local customer service as well as by email have so far failed.
The email customer service always replies that the hinges are separate items called INTEGRAL, and I should visit the nearest IKEA store to exchange them after checking product availability online. Great—except that searching for INTEGRAL doesn’t show the hinges I need.
The lady at the service desk in Nürnberg/Fürth said they no longer carry these hinges and instead gave me small black gas strut door lifts for 5 EUR each (approx. $5.50), but those are apparently too strong for the Faktum Ädel display cabinet door—it now opens on its own.
I’m at a loss and getting quite frustrated... maybe you can help.
Best regards,
naed
N
Nayla_106813 Aug 2010 16:28Hello,
It’s understandable that you’re frustrated. It’s an awkward situation. The problem is that not every employee is familiar with the entire product range, but they still try their best. It’s also true that as a customer, it can sometimes be difficult to clearly express what you really want, which often leads to misunderstandings.
In your picture, you have corner hinges. These are not from Integral but belong to the horizontal cabinet, meaning Faktum. And that’s exactly where the problem lies. The hinge system has been changed repeatedly. This means you either have to replace them completely with the new ones. You can usually order these as spare parts through the customer service of your local IKEA store, but it’s not cheap. Or you can take another chance: pack the corner hinges, visit the store, or write an email explaining that you don’t need Integral hinges but corner hinges instead. Maybe they still have some lying around somewhere. Now the component is clearly identified.
NfU
PS: You can basically use the gas springs as well, one on each side, but overall, they’re not very durable, regardless of the door type.
It’s understandable that you’re frustrated. It’s an awkward situation. The problem is that not every employee is familiar with the entire product range, but they still try their best. It’s also true that as a customer, it can sometimes be difficult to clearly express what you really want, which often leads to misunderstandings.
In your picture, you have corner hinges. These are not from Integral but belong to the horizontal cabinet, meaning Faktum. And that’s exactly where the problem lies. The hinge system has been changed repeatedly. This means you either have to replace them completely with the new ones. You can usually order these as spare parts through the customer service of your local IKEA store, but it’s not cheap. Or you can take another chance: pack the corner hinges, visit the store, or write an email explaining that you don’t need Integral hinges but corner hinges instead. Maybe they still have some lying around somewhere. Now the component is clearly identified.
NfU
PS: You can basically use the gas springs as well, one on each side, but overall, they’re not very durable, regardless of the door type.
hello everyone,
@naed: I would really like to know how you solved your problem? I have exactly the same issue – and ironically, I’m also from Nuremberg and guess I would get the same answer in Fürth...
@bergpriv: do you still have the hinges (leftover)? That might be a solution for me...
I would also be grateful for any other tips!
Thank you very much and best regards,
tollwerk
@naed: I would really like to know how you solved your problem? I have exactly the same issue – and ironically, I’m also from Nuremberg and guess I would get the same answer in Fürth...
@bergpriv: do you still have the hinges (leftover)? That might be a solution for me...
I would also be grateful for any other tips!
Thank you very much and best regards,
tollwerk
M
Maverick185419 Jan 2011 07:35@pergpriv:
If you still have them, cherish them.
@Tollwerk:
They no longer exist.
If you still have them, cherish them.
@Tollwerk:
They no longer exist.
Similar topics