Hello everyone!
We have glue spots all over our new parquet flooring; the largest one can be seen in the photo.
The installer says this is within the standard. Is there a relevant DIN standard for this?
What can I do about it?
Additionally, after just four months, strange spots are appearing everywhere. The Tilo representative recommends an intensive cleaning, but would I lose my warranty if I apply something myself?
We have glue spots all over our new parquet flooring; the largest one can be seen in the photo.
The installer says this is within the standard. Is there a relevant DIN standard for this?
What can I do about it?
Additionally, after just four months, strange spots are appearing everywhere. The Tilo representative recommends an intensive cleaning, but would I lose my warranty if I apply something myself?
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xMisterDx28 Feb 2023 20:45Sandra84 schrieb:
(...) The Tilo representative recommends an intensive treatment, but would my warranty become void if I apply something myself?Does my warranty become void if I drive my vehicle 70,000 km (43,500 miles) within the first 2 years and therefore have 2 oil changes and inspections?
On the contrary... the warranty becomes void if I don’t carry out this service that the manufacturer explicitly requires...
The question here would only be whether you perform the intensive treatment yourself or if the flooring installer must do it.
Warranty does not expire regardless of whether service or maintenance is performed, as it is a legal entitlement.
What you are referring to is a manufacturer’s warranty, for which rules can be set regarding when it applies.
However, the idea with the floor is not bad. Report it as a warranty case for "poor material quality," and then the installer and manufacturer may argue about who is responsible. Perhaps a useful solution will result from this.
What you are referring to is a manufacturer’s warranty, for which rules can be set regarding when it applies.
However, the idea with the floor is not bad. Report it as a warranty case for "poor material quality," and then the installer and manufacturer may argue about who is responsible. Perhaps a useful solution will result from this.
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xMisterDx28 Feb 2023 20:55Can only the person who purchased the floor report a warranty claim?