Does anyone have experience with the Avatara Multisense flooring from Ter Hürne?
I would like to hear from users who have installed this Avatara Multisense in their homes.
Specifically, I am interested in the Oak Natural Beige 03 in 2100mm (83 inches) plank length.
I would like to hear from users who have installed this Avatara Multisense in their homes.
Specifically, I am interested in the Oak Natural Beige 03 in 2100mm (83 inches) plank length.
I would like to speak up on this topic after a long period of hesitation.
If you look at the product designation, this type of flooring falls into the category of laminate floor panels.
"Avatara Design floors are characterized by the highest quality made in Germany. (Personal note: meaningless!)
All Avatara Design floors come with a 20-year warranty for residential use and a 10-year warranty for commercial use."
I am not a lawyer, but my professional experience shows me that the term "warranty" carries more legal weight than "guarantee" (which, however, was not specified here). Since the term "warranty" applies regardless of usage, whereas with a guarantee, the contractually agreed usage (e.g., typical residential conditions but also a sufficiently sized dirt-trapping mat) must be proven by the complainant for a claim to be acknowledged. This is almost impossible, especially over a long period of time. In the case of scratches and similar, proof must also be provided for continuous use, e.g., the presence of a dirt-trapping mat. How is that even possible??
The situation is different with a "warranty"!
Recommended approach:
Before incurring the costs of legal disputes or legal representation, you should first have the flooring inspected to verify if it meets the requirements specified in DIN EN 13329. This could be tested, for example, on an unused panel. Be careful: some manufacturers collaborate with institutes that issue the certification. Don’t shoot the messenger who protects you…
However, when taking samples from installed flooring, caution is required because the conditions and requirements defined in DIN EN 13329 only apply to the delivery condition of floor panels!
In this case, only the opinion of a publicly appointed expert for this type of flooring can clarify whether the inspection results obtained from unused panels also apply to already installed ones.
To summarize briefly:
1. What matters is what is stated in the product data sheet! It specifies the binding load classifications.
2. Do not engage in legal efforts without knowing the facts through examination of the disputed material. These are the conditions associated with the floor panels. Few people know that scratches must be clearly distinguished from "visual marks." What is the difference? Scratches can be identified by running a fingernail perpendicularly over the structure. If the nail catches, it is a scratch. If it doesn’t catch, it is a "visually detectable mark."
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Greetings to all: KlaRa
If you look at the product designation, this type of flooring falls into the category of laminate floor panels.
"Avatara Design floors are characterized by the highest quality made in Germany. (Personal note: meaningless!)
All Avatara Design floors come with a 20-year warranty for residential use and a 10-year warranty for commercial use."
I am not a lawyer, but my professional experience shows me that the term "warranty" carries more legal weight than "guarantee" (which, however, was not specified here). Since the term "warranty" applies regardless of usage, whereas with a guarantee, the contractually agreed usage (e.g., typical residential conditions but also a sufficiently sized dirt-trapping mat) must be proven by the complainant for a claim to be acknowledged. This is almost impossible, especially over a long period of time. In the case of scratches and similar, proof must also be provided for continuous use, e.g., the presence of a dirt-trapping mat. How is that even possible??
The situation is different with a "warranty"!
Recommended approach:
Before incurring the costs of legal disputes or legal representation, you should first have the flooring inspected to verify if it meets the requirements specified in DIN EN 13329. This could be tested, for example, on an unused panel. Be careful: some manufacturers collaborate with institutes that issue the certification. Don’t shoot the messenger who protects you…
However, when taking samples from installed flooring, caution is required because the conditions and requirements defined in DIN EN 13329 only apply to the delivery condition of floor panels!
In this case, only the opinion of a publicly appointed expert for this type of flooring can clarify whether the inspection results obtained from unused panels also apply to already installed ones.
To summarize briefly:
1. What matters is what is stated in the product data sheet! It specifies the binding load classifications.
2. Do not engage in legal efforts without knowing the facts through examination of the disputed material. These are the conditions associated with the floor panels. Few people know that scratches must be clearly distinguished from "visual marks." What is the difference? Scratches can be identified by running a fingernail perpendicularly over the structure. If the nail catches, it is a scratch. If it doesn’t catch, it is a "visually detectable mark."
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Greetings to all: KlaRa
D
dream202326 Oct 2023 10:30Hello everyone,
In our new build, we installed the Avatara Landhausdiele Grand Edition in Oak Juno in the basement. Unfortunately, I only found your thread now. So far, we have only one defect (we moved in last week), but the floor always looks dirty. When the light hits it, you can see spots everywhere, and I have to wipe it several times a day. Most of the spots are water marks because our youngest son is drooling a lot at the moment.
This can’t be right.
I’m considering contacting our dealer first, but I bought the flooring back in 2022 and am afraid it might be out of warranty.
I would be interested to hear about your further experiences and any negotiations you’ve had with the manufacturer.
Best regards
In our new build, we installed the Avatara Landhausdiele Grand Edition in Oak Juno in the basement. Unfortunately, I only found your thread now. So far, we have only one defect (we moved in last week), but the floor always looks dirty. When the light hits it, you can see spots everywhere, and I have to wipe it several times a day. Most of the spots are water marks because our youngest son is drooling a lot at the moment.
This can’t be right.
I’m considering contacting our dealer first, but I bought the flooring back in 2022 and am afraid it might be out of warranty.
I would be interested to hear about your further experiences and any negotiations you’ve had with the manufacturer.
Best regards
S
Soni Lang31 Jul 2024 13:48Hello,
we have also fallen into the same trap and had a vinyl floor from TerHürne – Design Flooring Avatara 3.0 installed. We specifically went to a local specialist retailer. We told the salesperson that we needed a durable flooring because our grandchildren often visit, and we didn’t want any holes or scratches on the floor. The salesperson recommended the Avatara because it was supposedly especially resistant. Now we are having nothing but problems. Just as reported here, there are streaks on the floor from cleaning, and there are already scratches. Just as described, the salesperson came to our home and was also shocked at how the floor looks and called the representative. The representative, who was here three weeks ago, told us all kinds of things—that we should just dry wipe it, that he didn’t know everything we had dragged across the floor, and that we were extremely sensitive. In short, the representative was somewhat rude, blaming us for all this, and on top of that, said we wouldn’t even have chosen such a smooth floor if we hadn’t wanted to have these problems.
Regards,
Soni Lang
we have also fallen into the same trap and had a vinyl floor from TerHürne – Design Flooring Avatara 3.0 installed. We specifically went to a local specialist retailer. We told the salesperson that we needed a durable flooring because our grandchildren often visit, and we didn’t want any holes or scratches on the floor. The salesperson recommended the Avatara because it was supposedly especially resistant. Now we are having nothing but problems. Just as reported here, there are streaks on the floor from cleaning, and there are already scratches. Just as described, the salesperson came to our home and was also shocked at how the floor looks and called the representative. The representative, who was here three weeks ago, told us all kinds of things—that we should just dry wipe it, that he didn’t know everything we had dragged across the floor, and that we were extremely sensitive. In short, the representative was somewhat rude, blaming us for all this, and on top of that, said we wouldn’t even have chosen such a smooth floor if we hadn’t wanted to have these problems.
Regards,
Soni Lang
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