Good evening everyone,
Here is our situation: We purchased a rather expensive kitchen from a well-known kitchen showroom, and the installation began yesterday. Unfortunately, it turned out that there was a measurement error during the initial survey, as the water connection was apparently measured incorrectly. This meant that the installers had to change the original layout plan and move a cabinet. Visually, this is quite disappointing for us since we invested considerable time in the planning, and now the kitchen looks different from what we expected and agreed on in the purchase contract. 🙁
It seems this cannot really be fixed, as relocating the water connection is not possible, and having pipes installed through our expensive cabinets is out of the question. The measurement was carried out by the kitchen showroom’s specialist.
Another issue is that the pattern of the countertop does not match the sample we saw in the showroom. The sample was only about 20cm x 20cm (8 inches x 8 inches), and the more prominent grain patterns only appear on the full countertop.
This will probably depend on the seller’s goodwill, right?
Has anyone experienced a similar situation?
Thanks for your responses!
Here is our situation: We purchased a rather expensive kitchen from a well-known kitchen showroom, and the installation began yesterday. Unfortunately, it turned out that there was a measurement error during the initial survey, as the water connection was apparently measured incorrectly. This meant that the installers had to change the original layout plan and move a cabinet. Visually, this is quite disappointing for us since we invested considerable time in the planning, and now the kitchen looks different from what we expected and agreed on in the purchase contract. 🙁
It seems this cannot really be fixed, as relocating the water connection is not possible, and having pipes installed through our expensive cabinets is out of the question. The measurement was carried out by the kitchen showroom’s specialist.
Another issue is that the pattern of the countertop does not match the sample we saw in the showroom. The sample was only about 20cm x 20cm (8 inches x 8 inches), and the more prominent grain patterns only appear on the full countertop.
This will probably depend on the seller’s goodwill, right?
Has anyone experienced a similar situation?
Thanks for your responses!
It is a fact that an error was made by the studio, specifically in the measurement process. As a rule, the person taking the measurements has the planning documents on hand to identify any discrepancies and discuss them with the customer on-site if necessary. Additionally, an installation plan is created. At the latest, the planner should have noticed that the cabinets could not be positioned as planned.
This is clearly a planning error that should not be accepted as is. If the customer agrees to it, fine; if not, the studio is responsible.
If the cabinets had to be moved forward in this case, it would mean that the tall cabinets in the kitchen would also need to be moved forward. This, in turn, would require the sides of the tall cabinets to be covered with panels (essentially boxed in), which would involve a significant effort and cost for the studio. In my opinion, exchanging the 60cm (24 inches) and 30cm (12 inches) base cabinets for a 90cm (36 inches) drawer cabinet would be an alternative acceptable to both sides. That would make the layout consistent again.
And yet, @ypg, delivering a design with mixed grid sizes is a flaw and a no-go for any kitchen consultant.
This is clearly a planning error that should not be accepted as is. If the customer agrees to it, fine; if not, the studio is responsible.
If the cabinets had to be moved forward in this case, it would mean that the tall cabinets in the kitchen would also need to be moved forward. This, in turn, would require the sides of the tall cabinets to be covered with panels (essentially boxed in), which would involve a significant effort and cost for the studio. In my opinion, exchanging the 60cm (24 inches) and 30cm (12 inches) base cabinets for a 90cm (36 inches) drawer cabinet would be an alternative acceptable to both sides. That would make the layout consistent again.
And yet, @ypg, delivering a design with mixed grid sizes is a flaw and a no-go for any kitchen consultant.
So, we have now reached an agreement with the kitchen studio.
First, as a goodwill gesture, we are receiving completely new kitchen countertops and cover panels. Apparently, this is not a cheap matter, especially since an oversized countertop extension is also affected. According to the manufacturer, it's our bad luck, even though the sample differs significantly from the final panel. The bottom line on this point: the kitchen studio will dispose of the sample, as it is not really representative.
Second, the front design of the 30cm (12 inch) cabinet will be adjusted to match the rest. We are happy with that. 🙂
Alternatively, we could have kept the countertop as it was and instead received the 90cm (36 inch) cabinet plus additional kitchen appliances, but we have now opted for the other option.
Above all, I’m glad that we could agree on this relatively easily. On Saturday, the new countertop will be selected.
Best regards and thanks for your help!!
First, as a goodwill gesture, we are receiving completely new kitchen countertops and cover panels. Apparently, this is not a cheap matter, especially since an oversized countertop extension is also affected. According to the manufacturer, it's our bad luck, even though the sample differs significantly from the final panel. The bottom line on this point: the kitchen studio will dispose of the sample, as it is not really representative.
Second, the front design of the 30cm (12 inch) cabinet will be adjusted to match the rest. We are happy with that. 🙂
Alternatively, we could have kept the countertop as it was and instead received the 90cm (36 inch) cabinet plus additional kitchen appliances, but we have now opted for the other option.
Above all, I’m glad that we could agree on this relatively easily. On Saturday, the new countertop will be selected.
Best regards and thanks for your help!!
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