ᐅ Discoloration and Scratches in Cross-Laminated Timber Ceiling – Should I File a Complaint?

Created on: 20 Jun 2020 19:56
W
Wiesentalbau
W
Wiesentalbau
20 Jun 2020 19:56
Hello housebuilding community,

Our house was erected by a regional construction company just under two weeks ago. So far, we have been very satisfied.
Now, however, we would like to ask for your opinions on whether we are being too picky or if this really is a cosmetic defect...
Throughout the house, we have visible whitewashed nail-laminated timber ceilings. Especially on the ground floor, there were unpleasant discolorations and scratches on the surface. The discolorations have now been sanded off, but the difference compared to the surrounding ceiling is very noticeable. The scratches are still there.
What do you think? Should we accept this or insist on having the entire ceiling on the ground floor sanded?
Here are some pictures to show what we are talking about...

Wooden floor made of light wood planks; red outline marks a small dent in the surface.


Round wooden plank with light grain; two red circles mark nails in the surface.


Wooden floor or wood slats with grain; two small light spots on the surface.


Unfinished interior of a construction project: OSB walls, wooden beam ceiling, red outline on the ceiling
K
knalltüte
20 Jun 2020 21:10
Hello,

are these really glued laminated timber (glulam) ceilings? The chamfers in the pictures suggest otherwise?!
I only know of elements up to 3 x 9 m (10 x 30 ft) in size. In that case, such chamfers wouldn’t be noticeable.

Did you definitely order visual grade?

How do you plan to sand out such grooves over a large area? I find that nearly impossible. Grooves in solid wood are moistened to raise the fibers again, then sanded. This may need to be repeated several times.

To me, this looks like standard “industrial grade” (which we also order, but plan to leave the ceilings exposed, without drywall, so they remain visible).
W
Wiesentalbau
20 Jun 2020 21:27
Glulam beam ceiling is included in our offer. Unfortunately, the term "visible grade" is not used, as we just realized, but rather "glulam beam ceiling visible." This could probably be interpreted more generously, and industrial grade might be used.

What do you think about the discolorations? Will they even out over time, or will there always be a visible difference?

So you are also currently building and ordering the ceiling in industrial grade and leaving it visible. OK. In that case, do you have to expect such marks?