ᐅ Poor Window Installation

Created on: 20 Sep 2020 17:01
S
saege
S
saege
20 Sep 2020 17:01
Hello everyone,

A few months ago, we had new PVC windows, new roller shutters, and new aluminum window sills installed.

A local family-run business in its fourth generation with a nice website carried out the work.

Unfortunately, many defects occurred, see photos.

The window installer is reluctantly "willing" to fix some issues, including removing and reinstalling the exterior window sills, but insists on very precise specifications from the facade renovator/painter or from us as the client regarding the "interior plaster edge" or "plaster reveal," because we want an APU strip.

Since the painter working for the window installer (who is currently blocking the renovation) is now frustrated, we as the client have to take action again.

Where can we find technical guidelines on how to install window sills on new windows and existing window reveals according to aRdT?

Thank you for your advice.

Close-up of a window frame on an exterior wall with crack and plaster damage

Close-up of a light wooden floor with skirting board in the interior

Sliding door floor: interior wood, exterior grey tiles, visible lower metal rail

Exterior wall with dark window frame, visible metal bracket and plaster crack, green hedge behind

White radiator cover over uneven wooden floor with grey insulation

Best regards from BW
K1300S20 Sep 2020 19:50
Oh no... I would recommend consulting an expert before any more mistakes happen here.
B
Bookstar
20 Sep 2020 20:02
This is absolutely unacceptable workmanship.
S
saege
20 Sep 2020 23:20
Yes, I see it the same way.

The officially appointed and sworn expert visited many weeks ago and identified repair costs of around €10,000 (approximately $10,000).
The report has been delivered to the window installer; despite the deadline, he cannot understand it, asks us for clarification on various points, comes to the house every few weeks, does a little here and a little there, but nothing comprehensive.
K1300S21 Sep 2020 07:41
The next step would probably be to consult a lawyer. What the pictures show is really outrageous.
kati133721 Sep 2020 07:57
If it is at all possible, I would try to avoid letting this window installer carry out any "repairs" themselves. What was done there is really quite shoddy work.