ᐅ Completely damaged roller shutter curtain

Hello everyone,

it just doesn’t stop... It’s me again with complaints :rolleyes _O Now it gets a bit complicated to explain everything. I hope I can make it clear enough

As I mentioned in the last post, we bought our windows through a private company that has them manufactured in Poland.
We also ordered aluminum roller shutter panels there (we were told at the time they are more durable and sturdy than plastic roller shutters – that’s why we chose them). Since we have a smart home system and apparently different systems are used in Poland than here in Germany, the roller shutter motors weren’t compatible, so our electrician arranged for others. No problem there, but because of this, the roller shutter panels were not delivered inside the roller shutter box, but packed in thin cardboard boxes (the shutters were rolled up – but with no additional protection around them).
It was previously agreed that the electrician would install the roller shutters together with a window company he regularly works with, including the motors.

The Polish company placed the packaged roller shutter panels inside the house at the time of delivery. Without any acceptance check, so we couldn’t inspect whether they were undamaged or had defects. They stayed there for a few weeks (work continued all around) until the window company hired by the electrician came to install them. During installation, the electrician called to report that two roller shutter panels were damaged (he also sent photos showing dents and scratches). He installed all of them anyway (he said he didn’t want us to face further delays on the construction site. He now openly admits that was a bad decision and that he wasn’t thinking clearly at the time. He also takes responsibility for the mistake – that’s unquestionable).

Now here’s the problem. The window company commissioned by the electrician says that ALL the roller shutter panels were full of dents and scratches at the time of installation. You really can’t imagine how bad they looked. It’s not just isolated slats that are damaged, but entire roller shutter panels scratched from top to bottom in some cases, with dents over long sections.
The window company we originally hired to supply the windows says the electrician is to blame. These damages could never have happened during transport. Of course, this is extremely unfortunate timing, as the damage was immediately reported to us on the day of installation when the electrician’s complaint came in, yet the panels were still installed.

Afterwards, I met again with the electrician and the window company he hired, and we talked.
Apparently, the windows from this Polish factory are good quality (Veka and Winkhaus), but the window sills and roller shutter panels are quite poor. They said they have encountered this situation on many construction sites where all the aluminum roller shutters were completely dented and scratched like ours. They also said that they would not have installed the panels on their own, but did so on the electrician’s instructions.

There has already been a meeting between the two parties, but unfortunately without success because our window company completely refuses to cooperate.
They also believe they are no longer involved and don’t have to handle or contribute to this matter anymore, even though it’s basically one side’s word against the other’s.

I have now given both parties a deadline to clarify how to proceed with this whole issue. We haven’t heard anything for a long time because no one wants to take responsibility.

Please feel free to share your opinions on this...

Best regards
Katja – who is almost losing her mind over all the damage in the house and the attempts to resolve it