Hello everyone,
I don’t know if anyone has experienced a similar issue... In our new housing development, a regional provider is rolling out broadband. Their name is Inexio, but I believe they have now been taken over by Deutsche Glasfaser.
Anyway, we ordered a fiber optic connection from them when construction began, which was around September 2022. We also ordered a connection from Telekom, but they offer lower bandwidth. The other houses in the development are also connected through Inexio; most of those homes are already built or already connected. We are more of a latecomer.
Now we are at the stage where the house can be locked up, and all other utility connections including Telekom seem to be working fine. But I can’t get in touch with Inexio / the fiber provider. At the end of 2022, I submitted a support ticket asking about the next steps, what they need from us, and at what stage of construction they want to hear from us and how the process works. That ticket is still open and unanswered today.
Since then, I have called their support a few times. Each time I speak to a friendly employee who can see that I have called several times before and is surprised that no one has gotten back to me. They then say they will forward it to the “specialist department” and that someone would contact me, but that never happens. I have had about 3 or 4 of these calls in the past few weeks.
Has anyone ever had similar problems? Are there other ways to escalate this besides repeatedly calling the same hotline and getting the same unhelpful responses?
It doesn’t make sense to get frustrated with the hotline staff since they probably have no influence on what this mysterious “specialist department” does or does not do, right?
I don’t know if anyone has experienced a similar issue... In our new housing development, a regional provider is rolling out broadband. Their name is Inexio, but I believe they have now been taken over by Deutsche Glasfaser.
Anyway, we ordered a fiber optic connection from them when construction began, which was around September 2022. We also ordered a connection from Telekom, but they offer lower bandwidth. The other houses in the development are also connected through Inexio; most of those homes are already built or already connected. We are more of a latecomer.
Now we are at the stage where the house can be locked up, and all other utility connections including Telekom seem to be working fine. But I can’t get in touch with Inexio / the fiber provider. At the end of 2022, I submitted a support ticket asking about the next steps, what they need from us, and at what stage of construction they want to hear from us and how the process works. That ticket is still open and unanswered today.
Since then, I have called their support a few times. Each time I speak to a friendly employee who can see that I have called several times before and is surprised that no one has gotten back to me. They then say they will forward it to the “specialist department” and that someone would contact me, but that never happens. I have had about 3 or 4 of these calls in the past few weeks.
Has anyone ever had similar problems? Are there other ways to escalate this besides repeatedly calling the same hotline and getting the same unhelpful responses?
It doesn’t make sense to get frustrated with the hotline staff since they probably have no influence on what this mysterious “specialist department” does or does not do, right?
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xMisterDx3 Jul 2023 09:21kati1337 schrieb:
or they don’t work as well anymore... but who needs video calls anyway.
5G is great if you actually have 5G. Our plot cost 50€ / m² (5.36 USD / ft²), do you really expect 5G here? You should be happy if you even have EDGE for calls. Well, in such areas, the telecom companies obviously have little interest in development, so people turn to charlatans.
I’ve heard more than once that only EDGE is available and the big providers like Vodafone or Telekom don’t install modern infrastructure there, but rather some more or less known third party.
That’s why the land only costs 50 EUR/m² (5.36 USD/ft²) and not 250 or 500, you might say.
guckuck2 schrieb:
Without (real) broadband, I wouldn’t build in location X or rent an apartment today.Neither would we. Fiber optic was a basic requirement for us to buy the plot. The field was even advertised by the municipality as "fiber optic available at the property boundary." That’s why we purchased it, hoping to somehow get the last 5 meters (16 feet) into our utility room.
At the moment, I’m optimistic. I got a call this morning. A technician appointment is scheduled. Keep your fingers crossed that everything works out.
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xMisterDx4 Jul 2023 20:28guckuck2 schrieb:
(...)
Without (real) broadband, I wouldn’t build in location X or even rent an apartment there today. Much more important than, for example, a highway connection.
(...)You probably should have highlighted this key point instead of beating around the bush. Besides... you don’t actually know what kind of jobs people here have, do you? Broadband is great... but a highway connection is still important for a significant number of working people. Especially for those who actually visit customers and install or commission equipment...
And… let’s be honest… where there’s a highway, you usually also get good internet… but the cost per square meter rarely stays as low as 50 EUR (around 54 USD). 😉
By now, you should know that your insults don’t bother me, right? Or?
xMisterDx schrieb:
You probably should have highlighted that key point instead of beating around the bush. Besides... you have no idea what jobs people here actually do, right?
Broadband is great... but having a highway access is still important for a significant number of working people. Especially for those who aren’t just talkers, but actually still drive to customers to install or commission something...
And... let’s be honest... where there’s a highway nearby, you usually have good internet too... but the price per square meter rarely costs only 50 EUR (about 54 USD) 😉
You should know by now that your insults don’t bother me? Right? Kati and her husband work fully remote in IT, I believe software development.
And the rest… whatever you keep rambling and claiming as knowledge really doesn’t deserve any more comment. It can only be satire. Full of contradictions, oversimplified, embarrassing.
For me, it’s basically secondary who works in which profession or how much the price per square meter was. The property was offered as "fiber optic available," and we already have neighbors on the street where it’s up and running. So, I’m not the type to just sit back and say "what can you do?" Instead, I use every possible leverage at my disposal.
The combination of an inexpensive plot and good internet is because the area is so remote that even copper connections can’t provide a decent signal, and network expansion has been planned for decades. Now that fiber optic cables are being installed, the nearby towns are prioritized for connection because they previously had truly poor networks.
The combination of an inexpensive plot and good internet is because the area is so remote that even copper connections can’t provide a decent signal, and network expansion has been planned for decades. Now that fiber optic cables are being installed, the nearby towns are prioritized for connection because they previously had truly poor networks.
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xMisterDx5 Jul 2023 12:42The fiber optic cable appears to be connected up to the house. Only the last few meters to bring it inside are taking a long time.
I would have at least chosen a different solution for the transition, but pragmatism seems to be rare when working fully remote in IT 😉
Good luck getting it done soon.
I would have at least chosen a different solution for the transition, but pragmatism seems to be rare when working fully remote in IT 😉
Good luck getting it done soon.
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