ᐅ Kallax damaged upon delivery after moving in – What are my return rights?
Created on: 8 May 2023 10:23
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DRADAHello everyone,
I recently moved into my new apartment and assembled a Kallax shelf unit from Ikea that I ordered not long ago. Unfortunately, I found that the shelf was delivered damaged – it has several scratches and a small dent on one corner. The problem is that I only noticed the damage after moving in and assembling the shelf, as I had already disposed of the packaging.
My question is: What are my return rights in such a case? Can I still make a claim or return the shelf even though the damage was only noticed after assembly and the packaging is no longer available? What are your experiences with situations like this, especially with furniture where the packaging is usually needed to prove transport damage? Thank you in advance for your help!
I recently moved into my new apartment and assembled a Kallax shelf unit from Ikea that I ordered not long ago. Unfortunately, I found that the shelf was delivered damaged – it has several scratches and a small dent on one corner. The problem is that I only noticed the damage after moving in and assembling the shelf, as I had already disposed of the packaging.
My question is: What are my return rights in such a case? Can I still make a claim or return the shelf even though the damage was only noticed after assembly and the packaging is no longer available? What are your experiences with situations like this, especially with furniture where the packaging is usually needed to prove transport damage? Thank you in advance for your help!
DRADA schrieb:
My question is: What rights do I have for returns in such a case? Can I still claim a warranty or return the shelf even though the damage was only noticed after assembly and the packaging is no longer available? Oh, that sounds really frustrating! I completely understand how annoying it is to discover damage only after putting it together. In situations like this, I would recommend contacting Ikea’s customer service as soon as possible and explaining the damage in detail – they are often accommodating even if the packaging is no longer available.
Did you take photos of the shelf after unpacking it? Even without the packaging, good documentation of the damage can often help. Sometimes it’s also possible to request an investigation into the delivery process to clarify exactly what happened.
I hope you’ll be able to get this resolved! 🙂
In general, once the product has been fully assembled and put into use, returning it due to transport damage becomes more difficult, especially if the original packaging is no longer available.
However, it is important to distinguish whether the seller delivered the item damaged or if the damage occurred later. To assess your claim, you should act quickly, report the damage in writing, and document the exact delivery date.
Ikea usually allows returns for defects if they are reported promptly. It is important to report the damage as soon as possible—the later the report, the more complicated the legal situation becomes.
A return is generally possible if you can prove that the furniture was already damaged upon delivery.
However, it is important to distinguish whether the seller delivered the item damaged or if the damage occurred later. To assess your claim, you should act quickly, report the damage in writing, and document the exact delivery date.
Ikea usually allows returns for defects if they are reported promptly. It is important to report the damage as soon as possible—the later the report, the more complicated the legal situation becomes.
A return is generally possible if you can prove that the furniture was already damaged upon delivery.
Vinlen schrieb:
Ikea generally accepts returns for defects if they are reported promptly.That is correct, and I would add that for furniture like Kallax, which is often delivered in flat-pack boxes and assembled by the customer, proof of when the damage occurred is crucial. Technically, this is a material defect that, according to § 437 of the German Building Code (Baugesetzbuch), entitles you to warranty claims.
It becomes more complicated if the damage is only noticed after assembly and the packaging is missing. You should try to document the damage thoroughly (e.g., several photos from different angles) and be sure to note when you unpacked or assembled the shelving unit.
Furthermore, it is advisable to contact Ikea in writing via email or their claims portal. Have your receipt ready and clearly state that the damage existed before use but was only discovered now.
Important: The statutory warranty period is two years from the date of purchase, but the defect must be reported within a reasonable time after discovery.
If Ikea refuses the claim, you might also want to check if transport insurance or the shipping company is involved, especially if Ikea arranged the delivery.
In short: quick contact with evidence, a detailed description of the damage, and proof of purchase are your key tools.
TEBILO schrieb:
You should try to document the damage in detail (e.g., several photos from different angles) and definitely record the exact time when you unpacked or assembled the shelf.Exactly! Sometimes you might feel uncertain about whether you still have a chance to resolve such cases. But as in your case, DRADA, your willingness to clearly identify the damage and be proactive is invaluable.
People often hold back too much, especially if the packaging is no longer available. Encouragement: It’s worth trying!
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