Hello,
Some time ago, I hired a professional flooring company to fully glue down engineered wide plank flooring over an area of 90m² (970 sq ft). After a short time, I noticed that the flooring was uneven and the baseboards were installed very poorly. One uneven spot was repaired since it was outside the usual tolerance. The baseboards were also replaced.
For the job, I paid approximately €7,500 and an additional €500 for the baseboards. I paid around €7,000 for the wide plank flooring itself. Altogether, I am at about €15,000.
What bothers me about the whole matter is that I expected a neat and clean job, but there are several unsightly spots. Even after the uneven area was repaired and the baseboards replaced, I keep finding new imperfections. Almost all rooms have unevenness, though still within acceptable tolerance.
What do you think about the quality of the work?
What do you think about the door frames? Are they acceptable as they are?
How would you recommend I proceed (warranty period), or do you consider the result to be okay?
Thank you very much for answering my questions.
Some time ago, I hired a professional flooring company to fully glue down engineered wide plank flooring over an area of 90m² (970 sq ft). After a short time, I noticed that the flooring was uneven and the baseboards were installed very poorly. One uneven spot was repaired since it was outside the usual tolerance. The baseboards were also replaced.
For the job, I paid approximately €7,500 and an additional €500 for the baseboards. I paid around €7,000 for the wide plank flooring itself. Altogether, I am at about €15,000.
What bothers me about the whole matter is that I expected a neat and clean job, but there are several unsightly spots. Even after the uneven area was repaired and the baseboards replaced, I keep finding new imperfections. Almost all rooms have unevenness, though still within acceptable tolerance.
What do you think about the quality of the work?
What do you think about the door frames? Are they acceptable as they are?
How would you recommend I proceed (warranty period), or do you consider the result to be okay?
Thank you very much for answering my questions.
W
wiltshire11 Jul 2025 18:41nordanney schrieb:
This concerns a construction service, not just a simple trade job. Therefore, I also consider the 5-year period valid.I agree. You don’t need to provide a reason for why you’re raising this issue only now. Just avoid bringing years of accumulated frustration into the communication, as that would be counterproductive.G
Gerddieter11 Jul 2025 22:31I wonder if this is really a matter of warranty.
Your hardwood flooring was installed poorly—unfortunately—but in a way, you accepted it afterwards. Even without an official handshake acceptance, your consent is assumed if you did not raise any complaints within a reasonable period.
If what you see now are new cracks and similar issues, then it would be a warranty case.
If it still looks the same as after the "acceptance"—just simply poor workmanship—then it’s likely not covered by warranty.
Does anyone have more precise information?
Gerddieter
Your hardwood flooring was installed poorly—unfortunately—but in a way, you accepted it afterwards. Even without an official handshake acceptance, your consent is assumed if you did not raise any complaints within a reasonable period.
If what you see now are new cracks and similar issues, then it would be a warranty case.
If it still looks the same as after the "acceptance"—just simply poor workmanship—then it’s likely not covered by warranty.
Does anyone have more precise information?
Gerddieter
Hello Gerddieter,
Okay, I will still file a complaint. For the following reason.
The head of the company visited the site multiple times and saw the work done by his team.
He therefore had the opportunity to correct his employees’ mistakes.
Unlike me, he is not an amateur. He would have noticed something like this immediately. He remained silent.
I, on the other hand, as a layperson, was misled by the term “specialist company.”
The company claims to represent traditional craftsmanship and to have been in the market for more than six decades.
They state that they are a training company that values cleanliness in their work and professional competence.
They claim to install flooring professionally and that “... knew what makes a perfect parquet floor.”
With all these statements, the company sets high standards for their own work, and I believe they were well paid for it.
In my opinion, these people should now meet the high standards they use to attract their customers.
Why should the above no longer apply just because I accepted it as a layperson without signing any form? From a legal standpoint, maybe this is the case. Or maybe not?
But on a personal and professional level, this is absolutely unfair! It is simply sad!
I will keep you informed about how the situation develops and would like to thank you all for the great support.
See you soon
Okay, I will still file a complaint. For the following reason.
The head of the company visited the site multiple times and saw the work done by his team.
He therefore had the opportunity to correct his employees’ mistakes.
Unlike me, he is not an amateur. He would have noticed something like this immediately. He remained silent.
I, on the other hand, as a layperson, was misled by the term “specialist company.”
The company claims to represent traditional craftsmanship and to have been in the market for more than six decades.
They state that they are a training company that values cleanliness in their work and professional competence.
They claim to install flooring professionally and that “... knew what makes a perfect parquet floor.”
With all these statements, the company sets high standards for their own work, and I believe they were well paid for it.
In my opinion, these people should now meet the high standards they use to attract their customers.
Why should the above no longer apply just because I accepted it as a layperson without signing any form? From a legal standpoint, maybe this is the case. Or maybe not?
But on a personal and professional level, this is absolutely unfair! It is simply sad!
I will keep you informed about how the situation develops and would like to thank you all for the great support.
See you soon
It’s not that I wish you had better work done. It’s just that one should simply look at the facts objectively.
Because ignorance of a layperson does not excuse foolishness. You are competent to place an order, you have legal capacity, and therefore you should be able to assess websites, advertising slogans, offers, etc., and later, if necessary, raise complaints or file a defect notice.
… and at some point, the opportunity simply passes.
Mp11111 schrieb:
Why should the above no longer apply just because I, out of layperson’s ignorance, accepted it without signing any form? Legally speaking, that may or may not be the case.
On a personal and professional level, however, it’s absolutely not fair! It’s simply sad.
Because ignorance of a layperson does not excuse foolishness. You are competent to place an order, you have legal capacity, and therefore you should be able to assess websites, advertising slogans, offers, etc., and later, if necessary, raise complaints or file a defect notice.
… and at some point, the opportunity simply passes.
Hello ypg,
I was simply too kind and too polite.
I wasn’t assertive enough and didn’t have much knowledge.
The large number of defects overwhelmed me.
Some parts were somewhat improved, others were not.
In my opinion, nothing stands in the way of still being able to resolve the issue.
I just hope that everything will turn out well and reach a positive conclusion.
A reputable company shouldn’t just leave things like this. Maybe a solution can be found.
Wish me luck and see you soon. 🙂
I was simply too kind and too polite.
I wasn’t assertive enough and didn’t have much knowledge.
The large number of defects overwhelmed me.
Some parts were somewhat improved, others were not.
In my opinion, nothing stands in the way of still being able to resolve the issue.
I just hope that everything will turn out well and reach a positive conclusion.
A reputable company shouldn’t just leave things like this. Maybe a solution can be found.
Wish me luck and see you soon. 🙂
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