ᐅ Parquet flooring installed with numerous small holes (woodworm)
Created on: 11 Dec 2024 10:51
H
haeusle-in-bw
Hello everyone,
We bought a house and had 120 sqm (1,292 sq ft) of new hardwood flooring (Joka country-style oak planks with knots) professionally installed by a flooring specialist. The flooring looks really beautiful and was expertly glued down, but over the past few weeks, on closer inspection, we noticed that a large portion of the planks have small holes in the wood, similar to those caused by woodworm damage. Some of the holes are filled with putty, while others are not.
I assume that some of the holes are too small to have been detected and filled during the machine-based puttying process. So: I don’t believe there is any active woodworm present (we haven’t seen any beetles, frass, and the planks were treated by the supplier anyway). However, it seems likely that woodworm was once present, and I’m quite bothered by the number of holes. Dirt can get in everywhere. Of course, we paid a significant amount of money for these 120 sqm (1,292 sq ft) of new hardwood flooring! About half of the planks are affected.
Therefore, my question is: is this considered a defect that we are justified in complaining about? Or is this within the acceptable range of “tolerances” or “natural imperfections”?
If yes, should we address this with the flooring installer or directly with Joka?
I look forward to hearing your opinions.
Best regards
We bought a house and had 120 sqm (1,292 sq ft) of new hardwood flooring (Joka country-style oak planks with knots) professionally installed by a flooring specialist. The flooring looks really beautiful and was expertly glued down, but over the past few weeks, on closer inspection, we noticed that a large portion of the planks have small holes in the wood, similar to those caused by woodworm damage. Some of the holes are filled with putty, while others are not.
I assume that some of the holes are too small to have been detected and filled during the machine-based puttying process. So: I don’t believe there is any active woodworm present (we haven’t seen any beetles, frass, and the planks were treated by the supplier anyway). However, it seems likely that woodworm was once present, and I’m quite bothered by the number of holes. Dirt can get in everywhere. Of course, we paid a significant amount of money for these 120 sqm (1,292 sq ft) of new hardwood flooring! About half of the planks are affected.
Therefore, my question is: is this considered a defect that we are justified in complaining about? Or is this within the acceptable range of “tolerances” or “natural imperfections”?
If yes, should we address this with the flooring installer or directly with Joka?
I look forward to hearing your opinions.
Best regards
ypg schrieb:
Exactly, astig was ordered here!
You’re mixing things up again. The knots were never criticized. I only wanted to clarify the customers’ expectations regarding wood products. As far as I know, the original poster has not yet confirmed whether wormholes were allowed in the description of the engineered hardwood flooring. If it’s stated in the contract, then he got exactly what he ordered – as I already mentioned.
K a t j a schrieb:
once againI see... K a t j a schrieb:
As far as I know, the original poster has not yet confirmed whether wormholes were allowed in the description of the engineered wood flooring.He probably won’t either. This is another thread where responders turn against each other because someone failed to answer the follow-up questions.H
haeusle-in-bw16 Dec 2024 15:58So, I’m finally speaking up. Sorry, with the house renovation and three small children, I haven’t been able to check in earlier. I don’t visit here every day.
Many thanks for the tip from the Joka website. Honestly, I never would have thought that wormholes could be considered acceptable in the product description. I need to check again this evening exactly which parquet flooring we have, but I can well imagine that this is the “solution to the problem” and that these are actually allowed in our case. Then we have no reason for complaint, which is of course perfectly fine.
Otherwise, the parquet was installed perfectly, and we are very, very happy with the floor installer!
I will clarify this evening exactly which parquet was installed and whether the holes are indeed allowed.
Many thanks for the tip from the Joka website. Honestly, I never would have thought that wormholes could be considered acceptable in the product description. I need to check again this evening exactly which parquet flooring we have, but I can well imagine that this is the “solution to the problem” and that these are actually allowed in our case. Then we have no reason for complaint, which is of course perfectly fine.
Otherwise, the parquet was installed perfectly, and we are very, very happy with the floor installer!
I will clarify this evening exactly which parquet was installed and whether the holes are indeed allowed.
H
haeusle-in-bw16 Dec 2024 16:19I’ve now had a chance to check:
We have parquet No. 7113, so wormholes are actually allowed.
As I said, thanks for the tip! I had no idea.
We simply sampled the parquet on site—I never looked at the table with the exact specifications.
Then everything is of course in order! It doesn’t bother us at all—I would have only been upset if it had been a “second-grade material” and we had still paid full price for it.
But then everything is fine.
We have parquet No. 7113, so wormholes are actually allowed.
As I said, thanks for the tip! I had no idea.
We simply sampled the parquet on site—I never looked at the table with the exact specifications.
Then everything is of course in order! It doesn’t bother us at all—I would have only been upset if it had been a “second-grade material” and we had still paid full price for it.
But then everything is fine.
haeusle-in-bw schrieb:
Otherwise, the hardwood flooring is also installed perfectly.The surface over the entire kitchen area also looks very nice!S
Singelküche16 Dec 2024 21:41ronfruehling schrieb:
To each their own.A layperson really has no chance of noticing that in the showroom. The salesperson doesn’t mention a word about it, and the buyer has completely different concerns—wife is complaining, child is crying, prices, and so on. The displays only show sample areas without wormholes. Most people probably don’t even know that something like that exists.The original poster likes it anyway.
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