ᐅ Siemens Studioline – Have I received all the defective units?
Created on: 13 Jul 2023 10:03
Y
Yaso2.0
Hello everyone,
I’m feeling a bit frustrated and need to get some thoughts off my chest.
We have been living in our new home for one year now and received a new kitchen. All the built-in appliances in the kitchen are from the Siemens Studioline series, except for the refrigerator, which is from the standard series. The appliances were delivered after a very long wait in October 2022.
From the start, we have had problems with every appliance except the steam oven and the extractor hood. Siemens customer service has already been here several times, but the issues are often not reproducible at the time (demonstration effect?), or the technician fixes something, but as soon as they leave, the problem returns.
By now, I’m really fed up with all these faults and would prefer to replace the appliances, but that’s not so easy (especially financially).
For some issues, I even recorded videos of the faults and showed them to the technician to prove the errors, but since the problems don’t appear while they’re here, they say no fault could be found.
Here’s a list of ongoing issues:
Dishwasher: It makes extremely loud “water pressure noises,” as if too much water is hitting a too-small valve. According to customer service, this is now a known problem. On the first visit, they drilled a larger hole—no improvement. Two weeks later, the valve was completely replaced, with the statement that this was a recognized issue and the valve swap would fix it. However, the machine still makes other louder humming noises, which they now attribute to the zeolite drying system and insist are normal. But in an open living area, this is quite annoying. Later, I found reports online suggesting that a clip or something similar would need to be replaced, but the service technician said he couldn’t do anything about that.
Additionally, for some time now, even after switching dishwasher tablets, half of them remain undissolved in the compartment. In 23 years of using dishwashers, I’ve never experienced this before, and now it happens constantly.
Cooktop: The full-surface induction cooktop automatically detects pots and their position. When I take a pan or pot off the stove— for example, to flip a pancake or pour something off— and then put it back and try to change the temperature, the cooktop does not respond. The display shows the new setting (e.g. level 8 instead of level 3), but the heat stays at the previous setting. I have to turn the cooktop off and on again to adjust the temperature properly. I recorded this issue, but the technician said it was not visible in the cooktop’s error log (which only stores the last 8 cooking processes). Of course, the problem doesn’t happen all the time.
Microwave: During the first use, the microwave made a very loud humming noise. Customer service was called out and found that the fan was defective. It was replaced and worked fine until recently. For about two weeks now, it intermittently makes the same very loud noises again, both during active use and the cooldown phase.
Refrigerator: The fridge works as it should, but after a short time it develops yellowing marks in places where rods or similar parts seem to run along. They suggested this might be caused by a cleaning product I use, but I don’t think so—I’ve used the same refrigerator cleaner for years without issues.
How would you proceed in such a case? Keep pushing customer service until they can reproduce the faults, or just give up and replace the appliances?
The kitchen salesperson sympathizes but can’t do anything and said, “Oh man, it seems like you got all Monday models.”
Sorry for the long text, but I’m really at my wit’s end.
I’m feeling a bit frustrated and need to get some thoughts off my chest.
We have been living in our new home for one year now and received a new kitchen. All the built-in appliances in the kitchen are from the Siemens Studioline series, except for the refrigerator, which is from the standard series. The appliances were delivered after a very long wait in October 2022.
From the start, we have had problems with every appliance except the steam oven and the extractor hood. Siemens customer service has already been here several times, but the issues are often not reproducible at the time (demonstration effect?), or the technician fixes something, but as soon as they leave, the problem returns.
By now, I’m really fed up with all these faults and would prefer to replace the appliances, but that’s not so easy (especially financially).
For some issues, I even recorded videos of the faults and showed them to the technician to prove the errors, but since the problems don’t appear while they’re here, they say no fault could be found.
Here’s a list of ongoing issues:
Dishwasher: It makes extremely loud “water pressure noises,” as if too much water is hitting a too-small valve. According to customer service, this is now a known problem. On the first visit, they drilled a larger hole—no improvement. Two weeks later, the valve was completely replaced, with the statement that this was a recognized issue and the valve swap would fix it. However, the machine still makes other louder humming noises, which they now attribute to the zeolite drying system and insist are normal. But in an open living area, this is quite annoying. Later, I found reports online suggesting that a clip or something similar would need to be replaced, but the service technician said he couldn’t do anything about that.
Additionally, for some time now, even after switching dishwasher tablets, half of them remain undissolved in the compartment. In 23 years of using dishwashers, I’ve never experienced this before, and now it happens constantly.
Cooktop: The full-surface induction cooktop automatically detects pots and their position. When I take a pan or pot off the stove— for example, to flip a pancake or pour something off— and then put it back and try to change the temperature, the cooktop does not respond. The display shows the new setting (e.g. level 8 instead of level 3), but the heat stays at the previous setting. I have to turn the cooktop off and on again to adjust the temperature properly. I recorded this issue, but the technician said it was not visible in the cooktop’s error log (which only stores the last 8 cooking processes). Of course, the problem doesn’t happen all the time.
Microwave: During the first use, the microwave made a very loud humming noise. Customer service was called out and found that the fan was defective. It was replaced and worked fine until recently. For about two weeks now, it intermittently makes the same very loud noises again, both during active use and the cooldown phase.
Refrigerator: The fridge works as it should, but after a short time it develops yellowing marks in places where rods or similar parts seem to run along. They suggested this might be caused by a cleaning product I use, but I don’t think so—I’ve used the same refrigerator cleaner for years without issues.
How would you proceed in such a case? Keep pushing customer service until they can reproduce the faults, or just give up and replace the appliances?
The kitchen salesperson sympathizes but can’t do anything and said, “Oh man, it seems like you got all Monday models.”
Sorry for the long text, but I’m really at my wit’s end.
RotorMotor schrieb:
The retailer must provide a warranty.
The customer can choose between repair and replacement.
I would simply request a replacement. The dishwasher and microwave were basically faulty from the moment they were first used, yet we were still advised to accept a repair. You can’t just choose freely; otherwise, I wouldn’t have gone through all that hassle 🙂
Allthewayup schrieb:
Precisely for this reason, we are still considering switching from the Studio Line devices to Miele and similar brands. But whether it will spare us all these issues is questionable. Nowadays, there is hardly any difference in quality between brands. Price is the bigger factor, which argues in favor of Siemens. Our cooktop model is the ez907kzy1e, and the suggested retail price is quite steep. I don’t know exactly how much we finally paid after trade-in or package deals with the other appliances. However, personally, I would not buy this cooktop again, even without the technical problems. If a cooktop like this is among your top choices, I can explain my reasons.
What is truly unbeatable is the oven; it delivers what it promises and produces excellent results.
I also cannot recommend the dishwasher model SN87Y801BE 😉
If I were to sell these appliances through a classified ads platform, my next choice would be Miele. When selecting the current devices, Siemens appealed to us more visually than Miele. This time, I would consider looks as a secondary factor 🙂
R
RotorMotor13 Jul 2023 13:36@Allthewayup, @Yaso2.0
Just take a look at Section 439 paragraph 1 of the Building Code.
It clearly grants a right of choice.
Of course, it still needs to be examined whether it is disproportionate and so on, but the right of choice is established initially.
And it is the seller’s responsibility to fulfill this, not the manufacturer’s.
I have had several disputes with some very large retailers who allegedly had never heard of this law and tried to pressure me into a repair.
Disclaimer: This is not legal advice.
Just take a look at Section 439 paragraph 1 of the Building Code.
It clearly grants a right of choice.
Of course, it still needs to be examined whether it is disproportionate and so on, but the right of choice is established initially.
And it is the seller’s responsibility to fulfill this, not the manufacturer’s.
I have had several disputes with some very large retailers who allegedly had never heard of this law and tried to pressure me into a repair.
Disclaimer: This is not legal advice.
A
Allthewayup13 Jul 2023 14:33That’s exactly the point – proportionality. In 99% of cases, it is simply disproportionate to demand a new dishwasher, which is why the seller will insist on repair attempts. As a result, you will often not receive a new major kitchen appliance but should expect a technician instead.
I hadn’t forgotten that option, but it is not common practice. That is why Section 437 (I checked briefly) gives priority to repair. The phrase in Section 439 about “kicking in doors” is rarely successful precisely for reasons of proportionality. Probably not in this specific example either. But basically, you are right about what you are saying. Many sellers are unaware of it because it is hardly ever applied, at least not during sales, more likely on paper once a situation has escalated.
I hadn’t forgotten that option, but it is not common practice. That is why Section 437 (I checked briefly) gives priority to repair. The phrase in Section 439 about “kicking in doors” is rarely successful precisely for reasons of proportionality. Probably not in this specific example either. But basically, you are right about what you are saying. Many sellers are unaware of it because it is hardly ever applied, at least not during sales, more likely on paper once a situation has escalated.
A
Allthewayup13 Jul 2023 14:36Yaso2.0 schrieb:
…Our cooktop is the ez907kzy1e,…
…
…I also can’t recommend the dishwasher: SN87Y801BE 😉Thanks for the model numbers, I will definitely look into them.
Yaso2.0 schrieb:
Hmm, my mistake—I didn’t think about the protocols because he did everything on the tablet and I didn’t have to sign anything..It was the same for us. But I always paid close attention to those repair protocols and made sure to have them sent to me. That also worked via email. 😉I can only recommend the almost "current" Miele appliances. We like them much more than the Siemens ones. We might have also chosen a Miele oven. But since we were already familiar with the Siemens oven from our previous kitchen and were very satisfied with it, we stuck with that. I can’t say anything about Siemens dishwashers or cooktops, because we had already decided on Miele products for those.
R
RotorMotor13 Jul 2023 15:34Allthewayup schrieb:
That’s exactly the point – proportionality. In 99% of cases, it’s simply disproportionate to demand a new dishwasher, which is why the seller will insist on repair attempts. This is certainly debatable.
However, disproportionality must first be demonstrated.
If a technician can come, remove the appliance, spend a few hours repairing it, and then reinstall it,
then replacing it doesn’t seem like an excessively large effort.
After all, we are talking about a mass-produced item, not a unique product that is hard to obtain.
Allthewayup schrieb:
I hadn’t forgotten it exists, but it’s not the usual practice. That’s why Section 437 (I quickly checked) grants priority to subsequent performance (repairs). Then take a closer look.
You might then notice the difference between subsequent performance and repair (which legally doesn’t exist as a separate term).
It also becomes clear that Section 439 is the one that grants the choice between replacement and repair!
Allthewayup schrieb:
Trying to “kick down doors” with Section 439 rarely succeeds precisely because of proportionality. Probably not in this user’s case either. But basically, you’re right about what you say. Many sellers don’t know it because it is hardly ever applied—not in the sales area at least, but rather on paper once things have escalated. One should know their rights.
Especially when you have purchased the overpriced studio line,
which is supposed to differ only by the good support from the studio.
If the studio then completely washes its hands of responsibility and claims you just got unlucky with faulty units, I find that quite bold!
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