Hello everyone!
We have glue spots all over our new parquet flooring; the largest one can be seen in the photo.
The installer says this is within the standard. Is there a relevant DIN standard for this?
What can I do about it?
Additionally, after just four months, strange spots are appearing everywhere. The Tilo representative recommends an intensive cleaning, but would I lose my warranty if I apply something myself?
We have glue spots all over our new parquet flooring; the largest one can be seen in the photo.
The installer says this is within the standard. Is there a relevant DIN standard for this?
What can I do about it?
Additionally, after just four months, strange spots are appearing everywhere. The Tilo representative recommends an intensive cleaning, but would I lose my warranty if I apply something myself?
The contracting party is initially the publisher for sure, but the warranty naturally transfers as well, so the end customer can also report a defect.
Your car example was good... If you buy new in Munich, you can of course still claim warranty in Rostock; you don’t have to travel to Munich.
Your car example was good... If you buy new in Munich, you can of course still claim warranty in Rostock; you don’t have to travel to Munich.
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xMisterDx28 Feb 2023 21:04Reggert schrieb:
The contractual partner is initially the publisher for sure, but the warranty naturally transfers, so the end customer can also report a defect.
Your car example was good... If you buy new in Munich, you can still claim warranty in Rostock—you don’t have to go to Munich.In the case of hardwood flooring, this would mean that I could also contact another company that would assert the claims on my behalf. I find that unlikely.
With cars, this applies as long as it’s an authorized service center. If I go to a local mechanic in Rostock, they can’t really claim warranty from BMW, or at least it would be very difficult.
In my view, the contact person here is the flooring installer. Of course, you can also contact the manufacturer and hope for goodwill. But it’s also possible that the installer then completely refuses to cooperate, since their expert has certified flawless work. Nobody likes to be challenged from the sidelines—I speak from personal experience.
And please always keep that in mind. Craftspeople are human, not robots.
The simplest solution will probably be, as always, to carry out the intensive cleaning according to the manufacturer’s recommendations yourself. The installer is unlikely to do more than that...
If you tell me you did a flawless job and it doesn’t look like it does in the brochure, I assume there is a material defect, and my claim would be against the manufacturer. The contractor is acting as an intermediary here, not as the decision-maker. Or do you take on the manufacturer’s warranty for the products you buy and cover the costs entirely yourselves?
The publisher is already annoyed; he thinks everything is fine... it just looks patchy if you don’t view it from 10m (33 feet) away while riding a bike drunk.
The publisher is already annoyed; he thinks everything is fine... it just looks patchy if you don’t view it from 10m (33 feet) away while riding a bike drunk.
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