ᐅ Very Poor Parquet Flooring Installation – Is Rectification Impossible?
Created on: 19 Jan 2023 10:55
P
pim1985
Hello,
unfortunately, we are having problems again with our parquet installer (a small family business in NRW). The work on the transitions and the baseboards was done very poorly.
A brief summary of the situation: After a long wait due to residual moisture in the screed, the parquet was installed (oak, 18.5cm (7.3 inches) wide, fully glued).
As you can see in the photos, the gaps at the transitions are about 1cm (0.4 inches) wide and filled with a cork material that does not match the color.
The baseboards (1.8cm (0.7 inches) wide, about 5.8cm (2.3 inches) high) at the floor-to-ceiling windows do not look good, the smaller baseboards/profiles are odd, and the work was very untidy. The reason for the unusual small baseboards/profiles: the window reveals are too narrow (1cm (0.4 inches) wide baseboards would fit; this is the case with our neighbors in an identical semi-detached house). There are nicer solutions for this, but there was no communication that the baseboards would not fit. The parquet installer is unable to accept criticism and is old-fashioned, just doing things as he learned 30 years ago. He refuses to make any corrections.
Regarding the cork filling, we probably have no legal chance for corrections, even though the boards at the transitions were cut unevenly. (I saw examples from other providers, unfortunately too late, and spoke with specialists from a large parquet company (Parkett Dietrich) who said that transitions without joints or with very small joints about 4mm (0.16 inches) are possible. These could be filled with parquet joint filler in a similar color and would look a thousand times better). Baseboards before the step in the staircase area???
The small baseboards in the window area are impossible, though. I am a member of the property owners’ protection association (legal insurance is also available) and I am considering taking legal action with a specialist lawyer and construction consultant, although I would prefer not to. But this job cost a lot of money, and now I will probably have to hire a second company to fix it.
I would appreciate any tips on how to salvage one or the other issue.
unfortunately, we are having problems again with our parquet installer (a small family business in NRW). The work on the transitions and the baseboards was done very poorly.
A brief summary of the situation: After a long wait due to residual moisture in the screed, the parquet was installed (oak, 18.5cm (7.3 inches) wide, fully glued).
As you can see in the photos, the gaps at the transitions are about 1cm (0.4 inches) wide and filled with a cork material that does not match the color.
The baseboards (1.8cm (0.7 inches) wide, about 5.8cm (2.3 inches) high) at the floor-to-ceiling windows do not look good, the smaller baseboards/profiles are odd, and the work was very untidy. The reason for the unusual small baseboards/profiles: the window reveals are too narrow (1cm (0.4 inches) wide baseboards would fit; this is the case with our neighbors in an identical semi-detached house). There are nicer solutions for this, but there was no communication that the baseboards would not fit. The parquet installer is unable to accept criticism and is old-fashioned, just doing things as he learned 30 years ago. He refuses to make any corrections.
Regarding the cork filling, we probably have no legal chance for corrections, even though the boards at the transitions were cut unevenly. (I saw examples from other providers, unfortunately too late, and spoke with specialists from a large parquet company (Parkett Dietrich) who said that transitions without joints or with very small joints about 4mm (0.16 inches) are possible. These could be filled with parquet joint filler in a similar color and would look a thousand times better). Baseboards before the step in the staircase area???
The small baseboards in the window area are impossible, though. I am a member of the property owners’ protection association (legal insurance is also available) and I am considering taking legal action with a specialist lawyer and construction consultant, although I would prefer not to. But this job cost a lot of money, and now I will probably have to hire a second company to fix it.
I would appreciate any tips on how to salvage one or the other issue.
Tassimat schrieb:
I understand why you posted the pictures, but what you did is somewhat damaging to someone's reputation, don’t you think? As long as it concerns facts and no baseless accusations are made, as far as I know, it is hardly legally contestable.
However, I would have just let it go. There’s no benefit in seeking revenge this way. That just burns bridges, and they will never come back to fix anything...
A
AllThumbs10 Feb 2023 14:26Tassimat schrieb:
The comment with the 1-star rating clearly shows that it is meant to be very negative. Of course! However, the photos directly justify the negative rating. In my view, these are the most meaningful reviews on the internet.
Tassimat schrieb:
I can understand why you posted the pictures, but what you did is somewhat damaging to the reputation, don’t you think? Why damaging to the reputation? One finds their work excellent and correct. Value judgments based on true factual evidence are acceptable. No insults, no baseless criticism. Work better, receive better evaluation.
guckuck2 schrieb:
As long as it’s about facts and no wild accusations are made, this is hardly legally contestable as far as I know.
But I would have just let it go. There’s no point in trying to get revenge this way. The relationship would just be burned, and he would never come back to fix anything... If something happens within the scope of the warranty, he has to live with the consequences of his work. If he doesn’t come back, any subsequent repairs could be charged to him.
pim1985 schrieb:
There are cork joints visible in all door areas. Although I find the cork joints very ugly, and according to the flooring installer they are necessary, they definitely should not be cut crooked. For example, a cork joint at the left corner measures 1.7 cm (0.7 inches), while at the right corner it is 0.8 cm (0.3 inches).
Before [ATTACH width="362px" alt="K.jpeg"]78120[/ATTACH] And you’re only showing this picture now? Now I feel like I’ve been fooled. What have we been discussing for pages here — the edge of the baseboard?
Of course, this is complete rubbish, and I installed parquet flooring myself for the first time in my own house as a DIYer. Even my very first attempt didn’t look like this. This is total botch work!