ᐅ Very Poor Parquet Flooring Installation – Is Rectification Impossible?

Created on: 19 Jan 2023 10:55
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pim1985
Hello,

unfortunately, we are having problems again with our parquet installer (a small family business in NRW). The work on the transitions and the baseboards was done very poorly.

A brief summary of the situation: After a long wait due to residual moisture in the screed, the parquet was installed (oak, 18.5cm (7.3 inches) wide, fully glued).

As you can see in the photos, the gaps at the transitions are about 1cm (0.4 inches) wide and filled with a cork material that does not match the color.

The baseboards (1.8cm (0.7 inches) wide, about 5.8cm (2.3 inches) high) at the floor-to-ceiling windows do not look good, the smaller baseboards/profiles are odd, and the work was very untidy. The reason for the unusual small baseboards/profiles: the window reveals are too narrow (1cm (0.4 inches) wide baseboards would fit; this is the case with our neighbors in an identical semi-detached house). There are nicer solutions for this, but there was no communication that the baseboards would not fit. The parquet installer is unable to accept criticism and is old-fashioned, just doing things as he learned 30 years ago. He refuses to make any corrections.

Regarding the cork filling, we probably have no legal chance for corrections, even though the boards at the transitions were cut unevenly. (I saw examples from other providers, unfortunately too late, and spoke with specialists from a large parquet company (Parkett Dietrich) who said that transitions without joints or with very small joints about 4mm (0.16 inches) are possible. These could be filled with parquet joint filler in a similar color and would look a thousand times better). Baseboards before the step in the staircase area???

The small baseboards in the window area are impossible, though. I am a member of the property owners’ protection association (legal insurance is also available) and I am considering taking legal action with a specialist lawyer and construction consultant, although I would prefer not to. But this job cost a lot of money, and now I will probably have to hire a second company to fix it.

I would appreciate any tips on how to salvage one or the other issue.

Beschädigte Sockelleiste am Türrahmen, weiße Farbe abgeplatzt, Holzfußboden darunter.


Maßband liegt quer über zwei Holzdielen; sichtbare Fuge zwischen den Dielen, Abstand ca. 2 cm.


Holztreppe mit hellen Eichenstufen in Innenraum, weiße Wände, Blick von oben.


Holzstufen einer Treppe in einem Innenraum, weiße Wände und Holzfußboden.


Ecke eines Raumes: weiße Wand mit Sockelleiste und brauner Holzboden mit Kratzern.
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pim1985
10 Feb 2023 10:52
SoL schrieb:

This is roughly what my attempt looked like in my first own apartment. No prior experience, no guides read...
I bet now you would definitely complete the task better 🙂. That was a company with over 50 years of experience... I wonder every day, how is that possible? A basic requirement would be to cut wood straight and clean...
kati133710 Feb 2023 11:03
Looks so much better with the trim, congratulations.
And with all due respect regarding the discussion about expansion joints, I would have been dissatisfied with the quality as well. In my opinion, the joints were visually far too wide and cut terribly. I can make straighter cuts freehand with a utility knife.
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guckuck2
10 Feb 2023 11:40
The last "before" picture is really something. Seriously, a master of his craft stands next to it and thinks that’s how it’s supposed to be? The floorboards weren’t even cut straight, how cool is that 😀

The trims do look decent, even if they are and will remain botched trims.

Is there any solution for the staircase on the upper floor?
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pim1985
10 Feb 2023 11:52
guckuck2 schrieb:

The last "before" picture is really something. Is it possible that a true expert stood there and thought this was acceptable? The floorboards haven’t even been cut straight—how crazy is that? 😀

The moldings look decent though, even if they are shoddy moldings and will remain so.

Is there a solution for the staircase on the upper floor?
No, there’s no solution yet, but I will hire a third-party company to replace the floorboards. However, this will take some time since it won’t be cheap. I can live with the moldings in the bathrooms since they visually match the tiles quite well. But the rest will definitely be replaced.
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Tassimat
10 Feb 2023 12:06
Wow, that was really badly crooked. I think the solution turned out very well.
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chand1986
10 Feb 2023 12:11
Jigsaw instead of circular saw, indeed. It was probably stolen and hasn’t been replaced yet. He didn’t want to postpone the order or tell the customer that this is how it has to be.
(Tools really do get stolen from tradespeople nowadays, which is quite frustrating, hence my theory.)

I think the rail looks good visually as a transition!