Hello everyone,
We purchased a kitchen from a relatively large kitchen planner, and our countertop island features a darker granite stone.
During the kitchen installation, we noticed an inclusion (about the size of a 20-cent coin) in the stone. The installers initially fitted the countertop "temporarily" and said it would be replaced after our complaint. This is the only inclusion of this size and it completely disrupts the overall design. However, the stonemason is now, through the planner, saying that it’s a natural product and we have to accept it. We are insisting on a replacement… has anyone had experience with this?
We have requested a replacement, but currently don’t have high hopes. It’s a shame given the significant cost for us.
Thank you for your suggestions.
We purchased a kitchen from a relatively large kitchen planner, and our countertop island features a darker granite stone.
During the kitchen installation, we noticed an inclusion (about the size of a 20-cent coin) in the stone. The installers initially fitted the countertop "temporarily" and said it would be replaced after our complaint. This is the only inclusion of this size and it completely disrupts the overall design. However, the stonemason is now, through the planner, saying that it’s a natural product and we have to accept it. We are insisting on a replacement… has anyone had experience with this?
We have requested a replacement, but currently don’t have high hopes. It’s a shame given the significant cost for us.
Thank you for your suggestions.
That would bother me too. You could argue that it’s a "natural product," but that would make more sense if the rest of the board showed similar veins or inclusions. Here, however, the rest of the board is very uniform in the grain, as can be seen in the photo. This one large, light spot immediately catches the eye. I would also try to file a complaint about it.
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Costruttrice28 Mar 2022 08:55For me, this has nothing to do with “criticizing nature.” The natural speckles are quite consistent across the entire slab. This creates a harmonious appearance and looks calm and even. This issue—whether it’s natural or a poor repair (which would certainly be a valid reason to raise a complaint)—stands out a lot. If it were normal and regularly occurred in this type of stone or was part of its characteristic, it should have been shown or mentioned in the sample beforehand.
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motorradsilke28 Mar 2022 09:10rick2018 schrieb:
Then “defect” was the wrong term. I don’t understand why it was repaired so brightly.This was definitely not a repair but a natural inclusion in the stone. It is a natural material after all. If you cannot accept something like this, you need to choose the specific slab beforehand or not use natural materials.
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barfly66628 Mar 2022 09:42I'm also wondering whether it would bother me or not (I'm quite particular myself). I think the shiny coin makes it seem worse than it really is. After all, it's a WORK surface… and a natural product.
Is there really nothing placed on the surface where, by chance, the turntable or kebab rotisserie would be set exactly there?
Is there really nothing placed on the surface where, by chance, the turntable or kebab rotisserie would be set exactly there?
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Stefan00128 Mar 2022 10:32When it comes to wood, there are quite clear definitions regarding the quality grades and the allowable size of defects.
I can easily imagine that there are similar standards for stones. Especially when choosing a natural product that displays a uniform appearance, I would expect this to be included within the selected quality.
I can easily imagine that there are similar standards for stones. Especially when choosing a natural product that displays a uniform appearance, I would expect this to be included within the selected quality.
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Nice-Nofret28 Mar 2022 10:40Just put the fruit bowl on it and that’s fine... Replacing the entire countertop system because of an inclusion is totally disproportionate. Think about the waste and effort involved. Everyone talks about conserving resources, but no one is willing to make compromises for themselves and their expectations – people, this is madness! Sure, one could say that in a single-family home, changing the countertop won’t make much difference... but we should still try to keep a sense of proportion.
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