ᐅ New Electricity Meter – No Bill Received from Supplier

Hello everyone,

Until now, my heat pump has been connected to my main electricity meter.
Then, on August 20, 2020, the utility installed a separate electricity meter for the heat pump.
There are already 7700 kWh registered on it. However, I noticed that I have never received a bill for this meter, and its meter number also does not appear in my customer portal.

What would you do in my situation?

Best regards

titoz schrieb:

What would you do in my situation?!

I would contact the energy supplier now. Otherwise, they might only get in touch with you in 2023, and then you might have to pay back 20,000 kWh, which would hurt.

titoz schrieb:

Hello everyone,

Until now, my heat pump has been connected to my main electricity meter.
Then, on August 20, 2020, the grid operator installed a second meter specifically for the heat pump.
It has already recorded 7,700 kWh (8,500 kWh) of consumption. However, I noticed that I have never received a bill for this meter, and its meter number does not appear in my customer portal.

What would you do in my situation?

Regards

Stay calm and set aside the necessary funds in case the bills still come.

I wouldn’t stir up any sleeping dogs there, but stay calm. Always with the understanding that the bill will come eventually, even if it ends up being expensive. So it’s better to set that money aside than to spend it recklessly.

I’ve given it some more thought.... I will probably get in touch and let you know. Part of the new meter is included in the service charges billed to our tenant. I can’t charge them for something we don’t pay ourselves. And if I have to pay several thousand euros (a few thousand dollars) back in three years, I would also have to charge the tenant retrospectively. That would only cause unnecessary problems.

The grid operator will eventually notice that approximately 5000 kWh per year are missing. At the latest, they will check and recalculate.
Then it will also become apparent that a meter number supposedly has no "name/use."

By the way, is the heat pump/underfloor heating actually running "kWh-efficient"?