ᐅ Problems with the telecom provider. Crossed wiring?

Hello everyone,

Maybe someone here has a tip for me.

Let me tell you my story.

In 2018, my partner and I bought a plot of land.

Of course, internet speed was already a topic before the purchase.

So, we asked the telecom provider and the neighbors what was possible here.

The telecom company told me over the phone that in this new development area, which is not even half built, an internet connection with up to 250 Mbit/s (250 Mbps) would be available.

I dug the trench for the telecom myself. The local utility company installed the cable into the house.

For this, the telecom charged around 800 euros.

At the beginning of October, we happily moved into our new house.

But when I tried to book the desired plan with the telecom, they could only offer me a 6 Mbit/s (6 Mbps) connection.

Of course, at the same price as a 16 Mbit/s (16 Mbps) connection.

I could add a hybrid LTE solution,

The funny thing is that I have very poor LTE reception here.

All my neighbors have good internet!

(Up to 250 Mbit/s (250 Mbps))

I often work from home and need to join video conferences.

With such a connection, that is definitely not possible.

I try to work at my home office frequently. Which my employer does not like.

This is not about home entertainment or any fancy stuff.

I just want a reasonably modern internet connection.

I call the telecom provider often.

They always say someone will get back to me.

But nothing has happened for weeks.

Now they say the cross-cabling is full.

I have contacted the national regulatory authority now.

Has anyone had similar experiences here?

Best regards