ᐅ Problems with the telecom provider. Crossed wiring?

Hello everyone,

Maybe someone here has a tip for me.

Let me tell you my story.

In 2018, my partner and I bought a plot of land.

Of course, internet speed was already a topic before the purchase.

So, we asked the telecom provider and the neighbors what was possible here.

The telecom company told me over the phone that in this new development area, which is not even half built, an internet connection with up to 250 Mbit/s (250 Mbps) would be available.

I dug the trench for the telecom myself. The local utility company installed the cable into the house.

For this, the telecom charged around 800 euros.

At the beginning of October, we happily moved into our new house.

But when I tried to book the desired plan with the telecom, they could only offer me a 6 Mbit/s (6 Mbps) connection.

Of course, at the same price as a 16 Mbit/s (16 Mbps) connection.

I could add a hybrid LTE solution,

The funny thing is that I have very poor LTE reception here.

All my neighbors have good internet!

(Up to 250 Mbit/s (250 Mbps))

I often work from home and need to join video conferences.

With such a connection, that is definitely not possible.

I try to work at my home office frequently. Which my employer does not like.

This is not about home entertainment or any fancy stuff.

I just want a reasonably modern internet connection.

I call the telecom provider often.

They always say someone will get back to me.

But nothing has happened for weeks.

Now they say the cross-cabling is full.

I have contacted the national regulatory authority now.

Has anyone had similar experiences here?

Best regards

To put it plainly: The hardware is in use, and they just don’t want to get new equipment because of some nobody...

Scout schrieb:

Simply put: The hardware is already fully used, and they don’t want to get new equipment just because of one person...

The street is only half developed.
When I called there today, the employee asked if I could do remote work at a friend’s place.

I understand this to mean that the responsible DSLAM is fully occupied, and they wanted to connect you to a different one, using a dedicated line from there to your connection, but there is no available pair of copper wires for that. What is the issue exactly: copper or fiber optic, DSL or triple play? A 6000 DSL service sounds like one that still includes telephony.

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https://www.instagram.com/11antgmxde/
https://www.linkedin.com/company/bauen-jetzt/

11ant schrieb:

I understand it as the relevant DSLAM being full, and they wanted to connect you to another provider via a dedicated line from there to your connection, but there is no free copper pair available for that. What is it about exactly: copper or fiber optic, DSL or triple play?
A 6000 DSL sounds like one that still includes telephone service.

There is no fiber optic available here in the new development.
No cable TV either.
So it’s copper.
Yes, telephone service should also be included.
Although I could do without a fixed-line telephone connection.
I don’t get any information, only that this cross-connection cable is full.
You also can’t reach a technician by phone. The cables have already been installed into the house.

What have you applied for?
This can be more complicated with DSL and analog telephony (they no longer offer ISDN) than with just DSL alone, and it’s different again with triple play ("T-Entertain" or whatever they call it).

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https://www.instagram.com/11antgmxde/
https://www.linkedin.com/company/bauen-jetzt/