ᐅ Setting Up Unifi AC Pro Issues

Hello to all UniFi specialists,
I have the following problem: I wanted to / have installed two AC Pro units! Everything is connected normally through a PoE switch. Now, during the initial setup, something went wrong, so I can no longer access the access points via the app!
I always get the message "Error during login!" I have tried resetting multiple times with no success!
There must be a way to reset the system completely, right?
I am also not satisfied with the performance!
From 250 Mbps only about 80 Mbps are reaching the access point!
I chose UniFi based on many recommendations, but so far I am really disappointed!
Saludos

Aphrodithe schrieb:

I’m not satisfied with the performance either!
From 250 Mbps, only about 80 Mbps actually reach the access point!

At least regarding this, I can say that in most cases the issue is not with the access points. Apart from the fact that you should never measure Wi-Fi throughput directly with a smartphone, especially not over the internet, but rather with two properly connected devices, one of which is wired to the LAN. For this, you can use a tool like iperf. When measuring via an app over the internet, many more factors come into play than with Wi-Fi alone.

For pure Wi-Fi performance, factors such as other traffic and channel selection from neighboring Wi-Fi networks, the channel and channel bandwidth chosen by your access points, other radio transmitters on the same frequency band nearby, the type and number of other Wi-Fi devices connected to your network, and finally the antenna situation in your client device are important. There can also be major differences here. Blaming the access point directly is usually wrong, if not almost always incorrect at first. Besides, it would be important to know whether you measured on the 2.4 GHz or 5 GHz band.

Aphrodithe schrieb:

The message always says login error! I tried resetting multiple times with no success!
There must be some way to bring the system back to factory settings, right?

What exactly did you reset? The “missing” access point or everything? With Ubiquiti, sometimes only a full reset helps—that means resetting the app, resetting both access points, and starting fresh. You do know that a factory reset requires holding the reset button for 5 seconds, right?

I am not familiar with Ubiquiti at all, but how did you measure this

Aphrodithe schrieb:

Only about 80Mbps reach the access point from 250Mbps!

K1300S schrieb:

I don’t know anything about Ubiquiti, but how did you

measure it?

First, I measured at the router using a wired connection, then later tested the Wi-Fi throughput with an appropriate app! It improved afterwards, and the throughput was 260 Mbps even with the two access points!

untergasse43 schrieb:

At least regarding this issue, I can say that in most cases it is not caused by the access points. Besides the fact that you should never measure Wi-Fi throughput using a smartphone and especially not over the internet, but rather with two properly connected devices, one of which is connected via wired LAN. For this, you can use a program like iperf. Measuring via an app over the internet depends on many more factors than Wi-Fi performance alone.

For pure Wi-Fi performance, factors such as other traffic and channel selection by neighboring Wi-Fi networks, your access points’ channel choice, channel bandwidth, other radio transmitters in the same frequency band nearby, the number and type of other clients connected to your network, and finally the antenna setup in your device are relevant. There are significant differences here. Blaming the access point directly is usually or almost always wrong at first. Also, you should clarify whether you did your “measurement” on the 2.4 GHz or 5 GHz band.

What did you reset? The “missing” access point or everything? For Ubiquiti devices, sometimes only a full reset helps, meaning resetting the app, resetting both access points, and setting everything up again properly. You do know that the factory reset requires holding the reset button for 5 seconds, right?

So, the throughput has stabilized in the meantime but now both access points are gone and blinking blue even though I haven’t done anything! I have no access even after multiple resets! I get the message shown in the picture!

Is there a way to see the username? Maybe I made a typing mistake and that's why I can't log in anymore!?