Hello
Let me start from the beginning:
Last March, I ordered and purchased a kit without glass for a patio roof. The roof is calculated, cut to size, and delivered.
I ordered the glass according to the measurements provided by the company supplying the profiles.
Due to work commitments, I was only recently able to start assembling the patio roof.
The project is almost finished. The glass needs to be installed, the crane is booked, I measure everything again and realize something is wrong. The glass is about 10cm (4 inches) too long. The covers that go over the glass at the end are also too long.
I call the profile supplier and we discuss everything. He is not very helpful.
After some time, it turns out that the rafters are only 2,774mm (109.1 inches) long instead of 2,877mm (113.3 inches). That accounts for the 10cm (4 inches). I ask for a proposed solution. He avoids the issue, mentioning something about the order being over a year ago and whether I checked measurements upon delivery.
I suggest that I shorten both the glass and the covers and that we somehow settle the costs with a future order. He continues to avoid the issue, saying he isn’t authorized to decide and that management is on vacation. Now I want to complete the patio roof. For this, I have to have the glass shortened as well as the covers. However, I suspect the supplier is trying to avoid responsibility and will reject any cost coverage for the correction (this concerns only about 300 to 400 euros). The error is clearly and provably the fault of the profile supplier.
What do you advise?
Steven
Let me start from the beginning:
Last March, I ordered and purchased a kit without glass for a patio roof. The roof is calculated, cut to size, and delivered.
I ordered the glass according to the measurements provided by the company supplying the profiles.
Due to work commitments, I was only recently able to start assembling the patio roof.
The project is almost finished. The glass needs to be installed, the crane is booked, I measure everything again and realize something is wrong. The glass is about 10cm (4 inches) too long. The covers that go over the glass at the end are also too long.
I call the profile supplier and we discuss everything. He is not very helpful.
After some time, it turns out that the rafters are only 2,774mm (109.1 inches) long instead of 2,877mm (113.3 inches). That accounts for the 10cm (4 inches). I ask for a proposed solution. He avoids the issue, mentioning something about the order being over a year ago and whether I checked measurements upon delivery.
I suggest that I shorten both the glass and the covers and that we somehow settle the costs with a future order. He continues to avoid the issue, saying he isn’t authorized to decide and that management is on vacation. Now I want to complete the patio roof. For this, I have to have the glass shortened as well as the covers. However, I suspect the supplier is trying to avoid responsibility and will reject any cost coverage for the correction (this concerns only about 300 to 400 euros). The error is clearly and provably the fault of the profile supplier.
What do you advise?
Steven
schubert794 Aug 2020 06:28It's about 450 euros, right?
schubert79 schrieb:
Is it about 450 euros, right? Hello schubert79
Exactly, I had to pay 450 euros for shortening the glass because the rafters are 10cm (4 inches) shorter than specified in the plans.
Steven