ᐅ Reflexa external venetian blinds for slanted windows AsyFlex cause self-damage
Created on: 15 Mar 2020 00:14
M
monstroHello
I have installed the above-mentioned external venetian blinds (Raffstore) for slanted windows on my house.
Unfortunately, shortly after installation, problems appeared as shown in the pictures, with the blinds gradually tilting more and more when rolling up.
The issue is that once the right side hits the top housing, the motor doesn’t stop but continues running until the left side also reaches the top.
As a result, the straps on the right side seen in the picture have already snapped several times.
Unfortunately, the manufacturer Reflexa claims that the problem is not due to a faulty product, but alternately blames wear and tear, incorrect operation, or that an object got stuck there, among other explanations.
The first time, I was charged €500 for the repair. On two other occasions, it was repaired "as a gesture of goodwill."
Now, on the fourth time, they are ignoring the issue.
Does anyone have similar experiences or ideas on how to solve this – thanks in advance!
I have installed the above-mentioned external venetian blinds (Raffstore) for slanted windows on my house.
Unfortunately, shortly after installation, problems appeared as shown in the pictures, with the blinds gradually tilting more and more when rolling up.
The issue is that once the right side hits the top housing, the motor doesn’t stop but continues running until the left side also reaches the top.
As a result, the straps on the right side seen in the picture have already snapped several times.
Unfortunately, the manufacturer Reflexa claims that the problem is not due to a faulty product, but alternately blames wear and tear, incorrect operation, or that an object got stuck there, among other explanations.
The first time, I was charged €500 for the repair. On two other occasions, it was repaired "as a gesture of goodwill."
Now, on the fourth time, they are ignoring the issue.
Does anyone have similar experiences or ideas on how to solve this – thanks in advance!
Vicky Pedia15 Mar 2020 21:33That sounds to me like a replacement! You will probably only be able to manage that with a lawyer. Hopefully, you have legal expenses insurance.
H
hampshire16 Mar 2020 08:23I didn’t fully understand what exactly is "slanted" about the windows.
It sounds like one side of the roller shutter extends further than the other, which would mean it has a longer strap. Is that correct?
The damage analysis doesn’t seem completely conclusive to me, because if I were to design a roller shutter, I wouldn’t size the motor so powerfully that it could tear a retaining strap. That would be uneconomical. Does the strap on the shorter side always break in the same spot?
Running straight to a lawyer isn’t necessary—you won’t lose them if you’ve explored all other options first.
Whether the roller shutter is part of the building depends on when and through whom it was purchased and installed. Also, legal protection insurance policies have different terms and conditions.
It sounds like one side of the roller shutter extends further than the other, which would mean it has a longer strap. Is that correct?
The damage analysis doesn’t seem completely conclusive to me, because if I were to design a roller shutter, I wouldn’t size the motor so powerfully that it could tear a retaining strap. That would be uneconomical. Does the strap on the shorter side always break in the same spot?
Running straight to a lawyer isn’t necessary—you won’t lose them if you’ve explored all other options first.
Whether the roller shutter is part of the building depends on when and through whom it was purchased and installed. Also, legal protection insurance policies have different terms and conditions.
The windows are located just under the roof, so the top edge is not horizontal — it’s angled.
Just watch the advertisement from Reflexa for the "AsyFlex blinds for the most angled windows," and it should become clear.
In any case, these damn things don’t roll up the cords evenly or reliably, which causes situations like the one shown in the attached picture.
If no one is careful, the blind rolls into the box, and the cord on the side that enters the box first tears without mercy because the motors don’t have resistance detection or built-in limit switches.
According to Reflexa, however, everything is perfectly fine and the customer is doing something wrong... :-)
All I can say is stay away!
Just watch the advertisement from Reflexa for the "AsyFlex blinds for the most angled windows," and it should become clear.
In any case, these damn things don’t roll up the cords evenly or reliably, which causes situations like the one shown in the attached picture.
If no one is careful, the blind rolls into the box, and the cord on the side that enters the box first tears without mercy because the motors don’t have resistance detection or built-in limit switches.
According to Reflexa, however, everything is perfectly fine and the customer is doing something wrong... :-)
All I can say is stay away!
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