Hello Forum,
we might have a problem with our house construction company, in addition to the issue we already have with the windows. It is the same manufacturer for both the windows and doors. The scanning unit is supplied separately.
We ordered a new door with a fingerprint scan module for our new build. On the day the door was installed, I noticed scratches all around the scanner. Some were light, others were deep scratches in the plastic. The sensor itself also had scratches.
You can see it clearly when zooming in on the picture. It was difficult to capture with the camera.
I contacted the construction manager and the responsible employee for new builds at the company that supplies the doors to complain. The employee told me that it would be repaired and afterward would not be visible anymore, that they have their methods for that. They would also replace the scanning unit.
Today, an employee came to fix the scratches. He tried for about an hour with a wax product but admitted he couldn’t improve it further and could not do anything more. I think it actually looks worse now.
Also, the stainless steel trim is poorly and incorrectly fitted. The worker responsible said it couldn’t be done any other way. Strangely, it was fine with the old scanning module with the scratches on it. He also said that the door always gets scratched when sliding the stainless steel trim on. I have contacted the manufacturer of the scanning unit about this but am still waiting for a response. However, I find this very unlikely.
What do you think about these defects? What can I do now? I have again complained about the repair. What if they say there is no alternative and I have to accept it as it is? At the moment, we cannot afford a lawyer if it comes to the worst. It can’t be right that such damage appears on a new door.
Thanks for all helpful replies.
we might have a problem with our house construction company, in addition to the issue we already have with the windows. It is the same manufacturer for both the windows and doors. The scanning unit is supplied separately.
We ordered a new door with a fingerprint scan module for our new build. On the day the door was installed, I noticed scratches all around the scanner. Some were light, others were deep scratches in the plastic. The sensor itself also had scratches.
You can see it clearly when zooming in on the picture. It was difficult to capture with the camera.
I contacted the construction manager and the responsible employee for new builds at the company that supplies the doors to complain. The employee told me that it would be repaired and afterward would not be visible anymore, that they have their methods for that. They would also replace the scanning unit.
Today, an employee came to fix the scratches. He tried for about an hour with a wax product but admitted he couldn’t improve it further and could not do anything more. I think it actually looks worse now.
Also, the stainless steel trim is poorly and incorrectly fitted. The worker responsible said it couldn’t be done any other way. Strangely, it was fine with the old scanning module with the scratches on it. He also said that the door always gets scratched when sliding the stainless steel trim on. I have contacted the manufacturer of the scanning unit about this but am still waiting for a response. However, I find this very unlikely.
What do you think about these defects? What can I do now? I have again complained about the repair. What if they say there is no alternative and I have to accept it as it is? At the moment, we cannot afford a lawyer if it comes to the worst. It can’t be right that such damage appears on a new door.
Thanks for all helpful replies.
Steffen80 schrieb:
An RFID chip can be lost or stolen.... and deactivated – so what?https://www.instagram.com/11antgmxde/
https://www.linkedin.com/company/bauen-jetzt/
K
Knallkörper10 Jun 2017 13:09Well... we actually installed the fingerprint scanner so the kids wouldn’t lose or forget their keys. To be honest, that applies to me just as much 😀 That’s the big advantage for me.
Knallkörper schrieb:
We actually installed the fingerprint reader so the kids wouldn't lose or forget their keys.I see additional advantages with the RFID solution: for the little ones, you don’t need to install it at an average height or add another device lower down, and you don’t have to reprogram the scanner because of growth (although that rarely happens). If the cleaning person sends a colleague, no problem with a chip.
https://www.instagram.com/11antgmxde/
https://www.linkedin.com/company/bauen-jetzt/
K
Knallkörper10 Jun 2017 13:27Replace "key" with "chip" in my last post. It is about the need to have it with you.
The chip fits into a card the size of a credit card; as an adult, you rarely leave the house without a wallet. For children, you can make pendants on chains or charm bracelets; the chip even fits under a phone case. But we don’t all have to be of the same mind on that ;-)
https://www.instagram.com/11antgmxde/
https://www.linkedin.com/company/bauen-jetzt/
https://www.instagram.com/11antgmxde/
https://www.linkedin.com/company/bauen-jetzt/
11ant schrieb:
Exactly. It doesn’t happen when clipping, but if you slide sharp steel edges over PVC, it will scratch. Always. So every time you try to fix it, it actually makes it worse again.Let me explain again. When installed correctly, this doesn’t happen because you only insert the two tabs of the decorative trim into the carrier panel at the top, and then clip it in at the bottom. If done properly, nothing at all will happen! The fault was with the worker.
11ant schrieb:
.... to tap my finger on the scanner like E.T. But that would happen invisibly anyway.
The real gimmick about the scanner is that you can see it. And that makes an impression when the neighbors from the theater subscription group Hoppenstedt come over for dinner. Holleradudödeldi.What a pointless argument. I’m not putting that thing on my door so others can see it—I live at the end of a dead-end street, and certainly no one passes by to envy me for it. So keep your nonsense to yourself. Maybe it’s jealousy or something, but it’s definitely not a valid argument against fingerprint recognition.
Overall, it would be better if this thread focused more on warranty issues, rather than debating pros and cons of chip versus fingerprint scan.
Back on topic: We have now received a call from the site manager, and I sent him the pictures. As usual, from his reaction on the phone, it didn’t seem too serious. But I made it clear that the move-in should be without scratches and defect-free. I also contacted the door supplier, who had sent the worker that caused the damage shown in the latest pictures. According to the site manager, the doors and windows (which also have scratches) will be serviced and polished before handover, and everything should be resolved then. Until then, I should not take any further action and best discuss everything directly with the site manager, since the door and window company sends someone out every time. That works for me, as long as everything is okay by move-in day. I’m curious to see how it goes...
Similar topics