ᐅ Repairing the door actually made it worse.

Hello Forum,

we might have a problem with our house construction company, in addition to the issue we already have with the windows. It is the same manufacturer for both the windows and doors. The scanning unit is supplied separately.
We ordered a new door with a fingerprint scan module for our new build. On the day the door was installed, I noticed scratches all around the scanner. Some were light, others were deep scratches in the plastic. The sensor itself also had scratches.

You can see it clearly when zooming in on the picture. It was difficult to capture with the camera.

I contacted the construction manager and the responsible employee for new builds at the company that supplies the doors to complain. The employee told me that it would be repaired and afterward would not be visible anymore, that they have their methods for that. They would also replace the scanning unit.

Today, an employee came to fix the scratches. He tried for about an hour with a wax product but admitted he couldn’t improve it further and could not do anything more. I think it actually looks worse now.

Also, the stainless steel trim is poorly and incorrectly fitted. The worker responsible said it couldn’t be done any other way. Strangely, it was fine with the old scanning module with the scratches on it. He also said that the door always gets scratched when sliding the stainless steel trim on. I have contacted the manufacturer of the scanning unit about this but am still waiting for a response. However, I find this very unlikely.

What do you think about these defects? What can I do now? I have again complained about the repair. What if they say there is no alternative and I have to accept it as it is? At the moment, we cannot afford a lawyer if it comes to the worst. It can’t be right that such damage appears on a new door.

Thanks for all helpful replies.

To be honest, I can't see anything in the pictures. Could you please point out exactly where the scratches are?

Paddy007 schrieb:

If you click on the image, then enlarge it at the bottom and use the zoom tool again, you can see the scratches. They are not very clear in the pictures, but when you stand in front of it, they become clearly visible.

I’ll zoom in for you:

In the circles at the top, these are not just scratches but indentations in the plastic. The other scratches are around the edges but are hard to see due to compression.

Why don’t you upload the photos here? People prefer not to open other windows or external sites that they are not familiar with.

Regards, Yvonne

ypg schrieb:
Why don’t you upload the photos here?
People usually prefer not to open other windows or external sites they are not familiar with.

Best regards, Yvonne

Unfortunately, I couldn’t upload more because the images are limited to 1MB each. The rest can be found in the original post.

We have a similar problem. Expensive door including fingerprint sensor, automatic lock, handle lighting, etc., costing about 7000 EUR.

The contractors left scratches on the frame. Subtle... but at eye level. Obviously completely unacceptable.

The door (the frame) is now going to be completely repainted while installed. I’m curious to see the result.

Regards, Steffen