ᐅ Measuring errors – who can offer advice?

Good evening everyone,

Here is our situation: We purchased a rather expensive kitchen from a well-known kitchen showroom, and the installation began yesterday. Unfortunately, it turned out that there was a measurement error during the initial survey, as the water connection was apparently measured incorrectly. This meant that the installers had to change the original layout plan and move a cabinet. Visually, this is quite disappointing for us since we invested considerable time in the planning, and now the kitchen looks different from what we expected and agreed on in the purchase contract. 🙁

It seems this cannot really be fixed, as relocating the water connection is not possible, and having pipes installed through our expensive cabinets is out of the question. The measurement was carried out by the kitchen showroom’s specialist.

Another issue is that the pattern of the countertop does not match the sample we saw in the showroom. The sample was only about 20cm x 20cm (8 inches x 8 inches), and the more prominent grain patterns only appear on the full countertop.

This will probably depend on the seller’s goodwill, right?

Has anyone experienced a similar situation?

Thanks for your responses!

Why can the water connection not be relocated?
By how much does the length measurement differ?

Good evening. I will try to address your questions, but I have some counter-questions right from the start. You wrote:

cuddee schrieb:
Unfortunately, it turned out that there was a mistake made during the measurement

Who identified and confirmed this?

cuddee schrieb:
the installers had to change the original installation plan and move a cabinet

Was this communicated to you and accepted by you?

Regarding the countertop, I would not expect any goodwill, as this is what you ordered and received, so it is not a defect. It is always a bit difficult to judge how the countertop will actually look. Did the kitchen studio not have the countertop on display?

One more request: I would be interested in seeing photos of the installation plan and the actual situation.

ypg schrieb:
Why can't the water connection be relocated?

Yvonne, because then the entire row might need to be moved forward, which would affect the whole planning for the... Also, openings in the load-bearing structure might need to be cut, which is definitely not acceptable to the client.

Hello Sigi,

Neige schrieb:
Who identified and confirmed this?

We noticed this yesterday during the installation together with the installers.

Neige schrieb:
Was this communicated and accepted by you?

We communicated this to the kitchen studio, but we have not accepted or approved it so far, as the installers will come back on Monday to install the electrical appliances, etc.

Neige schrieb:
Regarding the countertop, I wouldn’t expect any goodwill, as this is what you ordered and received, so it is not a defect. It’s always a bit difficult to judge how the countertop will actually look. Didn’t the kitchen studio have the countertop on display?

No, unfortunately this piece was not on display... The salesperson was actually surprised by the appearance of the countertop after we sent him photos.

Neige schrieb:
One more request. I would be interested in seeing the assembly plan and the current situation based on photos.

What we ordered:

What we received:

... Apart from the fact that the gaps between cabinets and drawers are all uneven and crooked. 🙁

Best regards!

Is it not possible to run the water through hoses up to the right spot? That shouldn’t be a problem – it’s the same in our utility room (both the washing machine and the washbasin need to be connected).