ᐅ Daylight Entry – Electric Roller Shutters Do Not Close Properly
Created on: 27 Jun 2016 10:38
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fraubauer
Good day.
I had electric roller shutters installed in my new apartment (retrofit).
Now I have noticed the following and have already informed the roller shutter installer.
- In the bedroom and the children’s room, not all slats close properly. In the bedroom, it’s 3 slats, and in the children’s room, 2. Naturally, light comes through here.
- Additionally, I get a lot of light coming in (from 5 a.m. onward, because it’s the east side) because the side rails don’t extend all the way down to the windowsill, but stop about 3 cm (1.2 inches) before it!
So, on the right and left sides, light shines strongly through a gap of about 3x1 cm (1.2x0.4 inches).
The roller shutter installer says these side rails must not go all the way down to the windowsill because of rain. But 3 cm (1.2 inches) is quite a lot!
Of course, I don’t expect complete darkness, but something reasonable. However, with these large gaps on both sides plus the slats, it’s impossible to sleep from 5 a.m. in the summer...
What can or should I do now?
Thank you very much,
erika
I had electric roller shutters installed in my new apartment (retrofit).
Now I have noticed the following and have already informed the roller shutter installer.
- In the bedroom and the children’s room, not all slats close properly. In the bedroom, it’s 3 slats, and in the children’s room, 2. Naturally, light comes through here.
- Additionally, I get a lot of light coming in (from 5 a.m. onward, because it’s the east side) because the side rails don’t extend all the way down to the windowsill, but stop about 3 cm (1.2 inches) before it!
So, on the right and left sides, light shines strongly through a gap of about 3x1 cm (1.2x0.4 inches).
The roller shutter installer says these side rails must not go all the way down to the windowsill because of rain. But 3 cm (1.2 inches) is quite a lot!
Of course, I don’t expect complete darkness, but something reasonable. However, with these large gaps on both sides plus the slats, it’s impossible to sleep from 5 a.m. in the summer...
What can or should I do now?
Thank you very much,
erika
fraubauer schrieb:
Because I bought a new condominium!
And I expect the work to be done properly and professionally!
According to another roller shutter installer, the compression tape between the wall and the guide rail was forgotten in our case! This tape compensates for wall irregularities and prevents light from leaking through the gaps!
Also, this roller shutter installer mounts the guide rail much deeper—up to about 3 mm (0.1 inches) from the aluminum board!
This would eliminate most of the light coming into the bedroom...
So why should I have to do a makeshift job if I already bought a new roller shutter system...Hello,
Wouldn’t it have been helpful if you had shared this information with us earlier? We learn here only through our shared experiences.
The next user facing the same problem will appreciate reading your input. And we do too, since we are dealing with your issue.
I’m interested to know how the issue with the roller shutter installer was resolved?
fraubauer schrieb:
And I expect this to be done properly and professionally!Hello,
in my opinion, this expectation is completely reasonable and justified.
However, I seriously wonder whether it was actually done properly and professionally.
You and I are both laypeople and cannot assess whether the work was carried out correctly and professionally. Or was it explicitly agreed that the roller shutter should close completely light-tight?
If not, you should clarify everything else with your contracting party—if necessary, through experts and courts.
The statement
According to another roller shutter installer... unfortunately will not help you move forward. Edit: As a temporary solution, I would also tend to follow the approach described by @Sebastian79.
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fraubauer1 Aug 2016 09:20ypg schrieb:
Hello,
wouldn't it have been appropriate for you to share this information with us? We live and learn here only from each other’s experiences.
The next user with the same problem will be grateful to read your info. And we are too, since we are dealing with your issue.
I’m curious how the agreement with the roller shutter installer looks now?Good morning.
The issue with the roller shutters in my new condominium just won’t end...
I visited the roller shutter installer in person on Saturday and explained my problem again, showing photos that prove I get a strong light influx in the bedroom starting at 5 a.m.
I also mentioned that according to another installer, no compression tape was installed between the wall and the guide rail on mine! Also, the guide rail does not extend all the way down to the window sill but stops about 2.5cm (1 inch) before it! All of this contributes to a significant amount of light coming in (because it’s the east side) in my room!
The roller shutter installer’s (a long-established local specialist company) response was:
“All installations were done according to standard”
“There is no white compression tape, only black, and that doesn’t look good”
“If compression tape is installed, the shutter curtain might get pinched”
“Installing compression tape could push the aluminum rail or anchors out”
“The aluminum rails must be mounted above the aluminum window sill”
“In the attic floor, the masonry/plaster was done very precisely, so there’s no gap between masonry and rails. On the upper floor (where we are), the work was not done as precisely, hence the gaps”
In summary: the roller shutter installer is not addressing the problem at all!
For 6 weeks now, I have been covering the window from the inside with cloths and sleeping with a sleep mask.
I’m slowly getting desperate.
PS: I am the only one affected in this multi-family building because I’m the only one with an east-facing bedroom.
The photo shows the gaps between the wall and the guide rails.
The guide rails do not reach down to the window sill as the photo suggests! There is a gap of approximately 2.5cm (1 inch)!
erika
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HilfeHilfe1 Aug 2016 09:33I'm not an expert, but silicone won't help with that, right?
Have you reported this issue to the developer/builder?
Have you reported this issue to the developer/builder?
fraubauer schrieb:
The running rails do not go all the way down to the window sill as the photo suggests! There is a gap of about 2.5cm (1 inch)!Didn’t we already mention that this is normal? We also have a 3cm (1.2 inches) gap to the window sill, but I think I wrote that somewhere.
HilfeHilfe schrieb:
Okay, I’m not an expert, but wouldn’t silicone help with that?The suggestion to use silicone was made too, wasn’t it?
I don’t have time to go back through the previous posts right now...
Being right and getting justice are two different things... I wouldn’t hire a lawyer or waste energy fighting for my rights if it drains my life, especially when you can fix it with a few euros.
If the solution with sill is so simple, why don’t the window manufacturers just do it?
Otherwise, there is a complaint, threats of hassle and fuss, etc... A roller shutter is supposed to darken a room. Try taking a picture in the morning without flash to see how bright it really gets. I have a picture of how it should look properly earlier in the thread.
Otherwise, there is a complaint, threats of hassle and fuss, etc... A roller shutter is supposed to darken a room. Try taking a picture in the morning without flash to see how bright it really gets. I have a picture of how it should look properly earlier in the thread.
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