Hello 🙂
*Offtopic*
Our house will be move-in ready by June 1st. Since we went for a turnkey build and I usually work during regular construction hours when the contractors are on site, I didn’t always have the chance to check everything myself.
As we are eagerly anticipating moving in and the garage was delivered today, I took the afternoon off to watch the process in person (narrow street, 9 meters (30 feet) garage – impressive how a truck maneuvers in such tight space 🙂 ).
*End of Offtopic*
I used the surveying time to walk through all the rooms and noticed that the double RJ45 sockets (2 outlets) were unfortunately not fully installed. Only single sockets were delivered here. The electrical selection only specified one socket, but I interpreted this to mean that the double outlets didn’t need to be documented separately. (I don’t build a house every day!)
The site manager confirmed the issue and admitted he forgot to inform the electrician that double sockets were ordered. Since the network cables can no longer be pulled in, this defect remains unresolved.
For 5 double network sockets with connection points including the distribution panel (which costs less than 20€), we were charged 800€.
What do you think is a reasonable compensation given that this defect can no longer be corrected? The double sockets serve a specific purpose.
Why am I even asking: We had the washbasin including the mixer tap (Grohe Eurosmart Cosmopolitan) removed from the contract and were told we would receive a credit of 88€. In my opinion, this does not reflect the material and labor costs.
I know I can’t expect to get rich 🙂
Thank you very much and have a great weekend 🙂
*Offtopic*
Our house will be move-in ready by June 1st. Since we went for a turnkey build and I usually work during regular construction hours when the contractors are on site, I didn’t always have the chance to check everything myself.
As we are eagerly anticipating moving in and the garage was delivered today, I took the afternoon off to watch the process in person (narrow street, 9 meters (30 feet) garage – impressive how a truck maneuvers in such tight space 🙂 ).
*End of Offtopic*
I used the surveying time to walk through all the rooms and noticed that the double RJ45 sockets (2 outlets) were unfortunately not fully installed. Only single sockets were delivered here. The electrical selection only specified one socket, but I interpreted this to mean that the double outlets didn’t need to be documented separately. (I don’t build a house every day!)
The site manager confirmed the issue and admitted he forgot to inform the electrician that double sockets were ordered. Since the network cables can no longer be pulled in, this defect remains unresolved.
For 5 double network sockets with connection points including the distribution panel (which costs less than 20€), we were charged 800€.
What do you think is a reasonable compensation given that this defect can no longer be corrected? The double sockets serve a specific purpose.
Why am I even asking: We had the washbasin including the mixer tap (Grohe Eurosmart Cosmopolitan) removed from the contract and were told we would receive a credit of 88€. In my opinion, this does not reflect the material and labor costs.
I know I can’t expect to get rich 🙂
Thank you very much and have a great weekend 🙂
That's exactly right. Both RuK and TuK cables should basically be installed inside conduit. According to DIN 18015.
I can't imagine that correcting the deficiency is not possible. In the worst case, walls have to be opened!
Demand that. As soon as you offer money, they'll try to shortchange you with 3 €.
1,000 € for 5 sockets is a very HIGH PRICE.
80–100 € is normal. And that is already expensive.
The material cost me about 30 € per double socket.
I can't imagine that correcting the deficiency is not possible. In the worst case, walls have to be opened!
Demand that. As soon as you offer money, they'll try to shortchange you with 3 €.
1,000 € for 5 sockets is a very HIGH PRICE.
80–100 € is normal. And that is already expensive.
The material cost me about 30 € per double socket.
Payday schrieb:
The credit for 1x Cat cable instead of 2 cables should cover the full cost of the LAN installation. You can then buy a switch and connect as many devices as you need in one place. It’s rather unlikely that you’ll need 2x 1000Mbps in one room. Usually, multiple devices share the same connection.
PS: Even if you’re working while others work, you can still check after hours what has been done. Especially your argument that you’re building for the long term actually means you should carefully check what was installed. The fact that you only noticed the wrong cables after several months, despite being “industry experienced,” is quite a big fail on your part.That was the direction I was also heading – thanks. I just don’t think as short-term as you do 🙂
PS: Unfortunately, I don’t have the key – since it’s a turnkey build 🙂 I saw that the network cables are installed, but didn’t follow up whether they are single or double. I checked the distribution cabinet and saw it’s CAT7 cables, but I didn’t verify the quantity.
Mycraft schrieb:
Has everything already been plastered and painted?Yes.
Robbaut schrieb:
If the cable was installed properly, it’s in a conduit. If you’re lucky, the electrician can pull in a duplex cable and you’ll get what you ordered. At 200 EUR per outlet, they can well afford to be doubled ;-) According to the site manager, that’s not possible – I can’t say more about that.
SirSydom schrieb:
Exactly. Residential and commercial low-voltage cables generally need to be installed in a conduit. DIN 18015 applies.
I cannot imagine that defect correction isn’t possible. If necessary, walls have to be opened!
Insist on that. As soon as money comes up, they will try to fob you off with 3 euros.
1,000 EUR for 5 outlets is a very HIGH PRICE.
80–100 EUR per outlet is normal. And that is already expensive.
Material cost me about 30 EUR per double outlet.I don’t really think so either. But it will be very difficult for me/him to open everything up again 5 days before moving in.
How much money are we talking about? That’s what the thread is about 🙂
I agree, but if necessary, you have to accept it. Turnkey build – I argued a lot about doing it myself, but it was repeatedly denied or said that it’s not possible during the construction phase, plus the time required, which I don’t personally have right now.
Thanks a lot for the opinions 🙂
I would request a correction, including repainting the walls, since you ordered and paid for it. However, the service was reduced without informing you beforehand, which now constitutes a defect. From a legal standpoint, the situation is clear. If they have worked carefully and installed the pipes according to regulations, a replacement should be possible. If not, then they have done a poor job anyway.
So either they fix it with all associated costs and consequences, or you receive a refund of the full amount, that is, the nearly thousand as a credit.
So either they fix it with all associated costs and consequences, or you receive a refund of the full amount, that is, the nearly thousand as a credit.
Hello,
I fully agree. The site manager, who is responsible, made a mess—why should you suffer because of that? There are only two options: fix it to the level you ordered and paid for (as Mycraft already mentioned, the cables should be installed in empty conduits anyway; if not, they have a real problem!!) or reduce the invoice to zero. If they want a solid 1000 € for a small network, I would be uncompromising here too.
Anyone charging sky-high prices must also deliver top quality...
Best regards,
Andreas
Mycraft schrieb:
I would request repairs including painting the walls, etc. After all, you ordered and paid for it.
So either fix it with all costs and consequences, or credit the entire amount, that is, the nearly thousand euros as a refund.
I fully agree. The site manager, who is responsible, made a mess—why should you suffer because of that? There are only two options: fix it to the level you ordered and paid for (as Mycraft already mentioned, the cables should be installed in empty conduits anyway; if not, they have a real problem!!) or reduce the invoice to zero. If they want a solid 1000 € for a small network, I would be uncompromising here too.
Anyone charging sky-high prices must also deliver top quality...
Best regards,
Andreas
@tomtom79
Hello,
Hi, this doesn’t really belong in this thread, but a 4000 euro credit for fixtures, sinks, and toilets? Did you have gold-plated faucets as standard? 😉 Or were these two full bathrooms each with two sinks, a shower, and a bathtub?
Best regards,
Andreas
Hello,
tomtom79 schrieb:
We left out all the fixtures and sinks + toilets for 2 bathrooms because we didn’t like them, and were credited 4000 euros for that.
Hi, this doesn’t really belong in this thread, but a 4000 euro credit for fixtures, sinks, and toilets? Did you have gold-plated faucets as standard? 😉 Or were these two full bathrooms each with two sinks, a shower, and a bathtub?
Best regards,
Andreas
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